Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create engaging educational materials and facilitate training sessions for employees.
- Company: Join Pontoon Solutions, a dynamic consultancy focused on enhancing workplace opportunities.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive learning culture.
- Why this job: Make a real impact by empowering others through innovative training and development.
- Qualifications: Bachelor’s degree in IT or related field; experience in Service Management education required.
- Other info: Contract role with potential for extension; background checks will be conducted.
The predicted salary is between 36000 - 60000 £ per year.
Duration: 6 Months (Possibility for extension)
Location: London/Hybrid (2 days per week on site)
Rate: A highly competitive Umbrella Day Rate or Salary is available for suitable candidates
Role Profile
As an Instructional Designer reporting to the Service Management Education Lead, you will develop and deliver comprehensive educational materials that empower employees across the organisation. You will work collaboratively with various departments to ensure our Service Management processes are well-understood and effectively implemented.
Key Responsibilities:
- Develop Educational Materials: Create engaging presentations, manuals, videos, and online modules that support the implementation of Service Management processes.
- Facilitate Webinars and Courses: Conduct educational sessions tailored for employees at all levels, ensuring a thorough understanding of Service Management concepts, tools, and best practices.
- Customise Educational Programmes: Tailor training programmes to meet the specific needs of different departments and job roles, fostering relevant learning experiences.
- Provide Ongoing Support: Offer continuous support and guidance to staff as they adopt Service Management practices in their daily work routines.
- Monitor Effectiveness: Evaluate the impact of educational programmes through assessments, feedback, and performance metrics, making adjustments to enhance learning outcomes.
- Stay Updated on Trends: Keep abreast of the latest trends and best practices in Service Management to ensure our educational content remains current and relevant.
- Collaborate with Stakeholders: Work closely with leaders, project managers, and process owners to align educational initiatives with organisational goals.
- Promote Continuous Improvement: Encourage a culture of learning and improvement by inviting staff feedback and participation in training opportunities.
Skills & Experience:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in Service Management implementation and education, preferably in a large organisation.
- Strong understanding of Service Management frameworks such as ITIL and SAFe, with practical application knowledge.
- Excellent communication and presentation skills, capable of simplifying complex concepts for diverse audiences.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Proficiency in animation/video editing software (e.g., Final Cut Pro, Camtasia, Storyline 360).
- Experience designing and implementing Guided Tours and Embedded Help within ServiceNow.
- Familiarity with advanced ServiceNow modules like Governance, Risk and Compliance or HR Service Delivery.
- Experience with the ServiceNow platform, focusing on Now Assist, Virtual Agent, and generative AI.
- Proficiency in Learning Management Systems and Learning Experience Platforms (e.g., Udemy Business).
- Certification in IT Service Management (e.g., ITIL Foundation) is highly desirable.
Candidates will need to show evidence of the above in their CV in order to be considered.
If you feel you have the skills and experience and want to hear more about this role, ‘apply now’ to declare your interest in this opportunity with our client.
Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP; however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Learning & Development Specialist employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in Service Management, especially frameworks like ITIL and SAFe. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Learning & Development space, particularly those who have experience with ServiceNow. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of educational materials you've developed or training sessions you've facilitated. Being able to share concrete experiences will showcase your expertise and make you a more compelling candidate.
✨Tip Number 4
Highlight your proficiency in animation and video editing software, as well as your experience with Learning Management Systems. These skills are crucial for the role and can set you apart from other candidates.
We think you need these skills to ace Learning & Development Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Learning & Development and Service Management. Use keywords from the job description, such as 'educational materials', 'Service Management processes', and 'ITIL', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Learning & Development. Mention specific examples of how you've developed educational materials or facilitated training sessions in the past, and explain how these experiences align with the responsibilities outlined in the job description.
Showcase Relevant Skills: In your application, emphasise your proficiency in tools like animation/video editing software and Learning Management Systems. Highlight any certifications you hold, such as ITIL Foundation, to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Learning & Development Specialist.
How to prepare for a job interview at JR United Kingdom
✨Showcase Your Educational Material Development Skills
Be prepared to discuss your experience in creating engaging educational materials. Bring examples of presentations, manuals, or online modules you've developed, as this role heavily focuses on delivering comprehensive training.
✨Demonstrate Your Communication Skills
Since you'll be facilitating webinars and courses, it's crucial to exhibit your excellent communication abilities. Practice explaining complex Service Management concepts in simple terms, as you may need to do this during the interview.
✨Highlight Your Collaborative Experience
This position requires working closely with various departments. Be ready to share examples of how you've collaborated with stakeholders in the past to align educational initiatives with organisational goals.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in Service Management and be prepared to discuss them. Showing that you're proactive about staying current will demonstrate your commitment to continuous improvement in educational content.
