SPA MANAGER – APPLICATIONS CLOSED

• Lead, mentor and motivate a team of therapists to deliver exceptional service and maintain a positive working environment.
• Oversee daily spa operations, ensuring everything runs smoothly and efficiently. This includes scheduling, inventory management and maintaining the highest standards of cleanliness and hygiene.
• Maintain and improve the spa’s quality standards by monitoring and enhancing the quality of treatments, guest experiences and staff performance
• Deliver a variety of treatments (body treatments, massages, facials, waxing, tinting and manicure/pedicure) in a safe and comfortable manner
• Respond to guest queries, needs and expectations
• Develop and implement strategies to increase spa bookings, including pop-up events and spa promotions
• Ensure the spa complies with all relevant regulations and health and safety standards
• Ensure billing is completed accurately
• Work closely with the reception and guest relations team to ensure they are fully briefed on the treatments on offer
• Maintain online schedule, maximising treatment capacity
• Keep up to date with industry trends and new treatments

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