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For Companies At a Glance
- Tasks: Manage orders, nurture customer relationships, and ensure top-notch service.
- Company: Galeta Bakery is a leading name in premium bakery products across the UK.
- Benefits: Enjoy opportunities for growth, innovation, and a sustainable work culture.
- Why this job: Join a dynamic team making an impact in the premium bakery sector.
- Qualifications: Must have a minimum 2:1 degree and strong communication skills.
- Other info: Office-based role with flexible shifts; salary ranges from £30,000 to £32,000.
The predicted salary is between 24000 - 28800 £ per year.
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK, is known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including Curzon, Tate, Selfridges, and cutting-edge restaurants, cafes, and coffee shops throughout the UK.
Role Overview
Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development, and strategic account growth.
Responsibilities
- Efficient order processing and management.
- Nurture and expand key customer accounts.
- Lead communication efforts with accounts, ensuring clarity and responsiveness.
- Champion exceptional customer service standards.
- Meet with customers to help grow accounts.
- Be a key point of contact between manufacturing, dispatch, sales, and finance to help optimize operational processes.
- Exhibit ambition with a readiness to embrace growth within the company.
- Strong verbal and written communication skills.
- Tech-savvy, especially in sales and order processing systems.
- Strong academics from a top university, minimum 2:1 degree.
- Attention to detail and a meticulous approach to tasks.
- Self-starter with a drive for continuous personal and professional growth.
Nice-to-Have Skills
- Experience in the bakery or food industry.
- Willingness to explore and contribute to various company departments.
- SQL skills for data management and analysis.
- Commercial acumen to understand and drive business growth.
- Passion for premium bakery products.
Why Join Galeta?
- Impactful work in a growing company.
- A culture of innovation and excellence.
- Opportunities for advancement and professional development.
- Engage with high-quality, NPD, and EPD of our well-loved products.
- Part of an environmentally driven company with strong sustainability manufacturing credentials.
Additional info
- 06:00 am - 15:00 pm or 08:30 am - 17:30 pm, office-based.
- 5 shifts a week Monday to Sunday organized through rota.
- 3-step recruitment process - screening call, face-to-face, and final face-to-face with senior members of the team.
- Must have the right to work in the UK.
- Salary range: £30,000 - £32,000 per year.
Apply Now
Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.
Customer Experience Executive employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with Galeta Bakery's product range and their unique selling points. Understanding what makes their offerings stand out will help you engage more effectively during interviews and demonstrate your passion for their premium bakery products.
✨Tip Number 2
Prepare to discuss your experience in customer service and account management. Think of specific examples where you've successfully nurtured client relationships or improved customer satisfaction, as these will be key aspects of the role.
✨Tip Number 3
Brush up on your tech skills, especially related to sales and order processing systems. Being tech-savvy is crucial for this position, so consider familiarising yourself with common software used in the industry to show you're ready to hit the ground running.
✨Tip Number 4
Research the bakery and food industry trends, particularly around premium products. This knowledge will not only impress during your interview but also help you articulate how you can contribute to Galeta's growth and innovation.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, order management, and any tech-savvy skills you possess. Emphasise your academic achievements, especially if you have a degree from a top university.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the bakery industry and how your skills align with the role. Mention specific examples of how you've nurtured customer relationships or improved processes in previous roles.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential, ensure your application is clear, concise, and free of errors. Use professional language while also conveying your enthusiasm for the position.
Highlight Relevant Experience: If you have experience in the food industry or any related fields, make sure to include that in your application. Discuss any familiarity with sales and order processing systems, as well as your ability to work collaboratively across departments.
How to prepare for a job interview at JR United Kingdom
✨Show Your Passion for Bakery Products
Make sure to express your enthusiasm for premium bakery products during the interview. Share any personal experiences or favourite products from Galeta Bakery to demonstrate your genuine interest in the industry.
✨Highlight Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Discuss specific situations where you nurtured customer relationships or resolved issues effectively, as this role heavily focuses on cultivating key accounts.
✨Demonstrate Your Tech Savviness
Since the role requires being tech-savvy, be ready to discuss your experience with sales and order processing systems. If you have SQL skills, mention them and explain how they can contribute to data management and analysis in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and attention to detail. Think about how you would handle various customer situations or operational challenges, and be prepared to articulate your thought process clearly.
