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- Tasks: Provide top-notch customer support in French and Dutch for Benelux consumers.
- Company: Join a well-established client based in Canary Wharf, London.
- Benefits: Enjoy competitive salary, overtime, 20 days holiday, and fun workplace perks.
- Why this job: Be the friendly voice for consumers while making a real impact in their experience.
- Qualifications: Fluent in French and Dutch with strong English skills; customer care experience preferred.
- Other info: Flexible shifts, excellent training, and opportunities for community involvement.
The predicted salary is between 24500 - 35000 £ per year.
Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch. As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption.
The role requires you to be fluent in French and Dutch and have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. You will also be required to have strong English second language capabilities.
Skills Required:- Fluent French & Dutch speaker
- Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
- Excellent written and verbal skills in both Finnish and Swedish
- Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
- Customer care experience, preferably within the food industry sector
- Strong interest in food and foods for special medical purposes
- IT skills: ability to use Google Suite and Microsoft Office, strong typing skills.
- CRM Knowledge such as Salesforce will be a plus
- Flexible to work shifts
- Self-motivated and a team player
- To have fun at work!
Salary: £29,500 per annum
Hours: Monday to Friday 8.30am - 5pm, Saturday 9am - 2pm (40 hours per week)
Company Benefits: Competitive salary + attractive overtime, 20 days paid holiday + additional days based on length of service, Suggestion Box Monthly Winner Paid Reward; Cycle To Work Scheme; Home Computing Scheme; Excellent onsite training and induction; Staff room with complementary refreshments; Corporate & client discounts, including hairdressing, gym membership, restaurants and bars; Weekly dress down days; Involvement with local charities and fundraising days/events;
Multilingual French and Dutch Speaking Customer Advisor – Hybrid employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multilingual French and Dutch Speaking Customer Advisor – Hybrid
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in both French and Dutch, make sure you can confidently converse in both languages. Practise common customer service scenarios in these languages to ensure you're ready for any situation.
✨Tip Number 2
Familiarise yourself with the food industry. Given that the role involves customer care within the food sector, having a strong understanding of food products and special medical purposes will give you an edge. Research common queries and complaints in this area.
✨Tip Number 3
Showcase your empathy and interpersonal skills during the interview. Prepare examples from your past experiences where you've successfully handled customer complaints or provided exceptional service. This will demonstrate your ability to connect with consumers effectively.
✨Tip Number 4
Get comfortable with CRM tools. While not mandatory, familiarity with systems like Salesforce can set you apart. If you have time, consider taking a quick online course to get a basic understanding of how these platforms work.
We think you need these skills to ace Multilingual French and Dutch Speaking Customer Advisor – Hybrid
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both French and Dutch. Include specific examples of how you've used these languages in customer service settings to demonstrate your capability.
Showcase Customer Care Experience: Detail your previous experience in customer care, especially within the food industry if applicable. Use metrics or specific achievements to illustrate your success in resolving customer queries and complaints.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that align with the job description. Mention your interpersonal skills and ability to communicate empathetically, as these are crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which is essential for a customer-facing role.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Language Skills
Since the role requires fluency in both French and Dutch, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in either language, so practice speaking clearly and confidently.
✨Emphasise Empathy and Communication
As a Customer Advisor, you'll need to communicate effectively and empathetically. Prepare examples from your past experiences where you successfully resolved customer issues or complaints, highlighting your interpersonal skills.
✨Familiarise Yourself with the Food Industry
Given the focus on food products, it’s beneficial to have some knowledge about the food industry, especially regarding special medical purposes. Research common queries or concerns consumers might have in this sector to show your interest and preparedness.
✨Demonstrate IT Proficiency
The job requires familiarity with Google Suite and Microsoft Office, as well as CRM systems like Salesforce. Be ready to discuss your experience with these tools and how you've used them in previous roles to enhance customer service.
