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For Companies At a Glance
- Tasks: Lead partner management and sales strategies to enhance customer engagement.
- Company: Join ALVARIA, a dynamic team focused on innovative customer contact solutions.
- Benefits: Enjoy flexible work options and a collaborative, fun culture.
- Why this job: Make a real impact by empowering partners and driving innovative solutions.
- Qualifications: 15+ years in software sales or technology with strong communication skills.
- Other info: Travel may be required for partner meetings and events.
The predicted salary is between 43200 - 72000 £ per year.
Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.
General Scope & Summary
Key activities of this position include support partner portfolio management, sales and services program and engagement, as well as partner readiness and enablement. Evangelises company products, drives new solutions and develops marketing tactics with partners. Stays abreast of current competition within assigned accounts and implements strategies to block competitive advancement.
Essential Functions
- Support the enablement of Sales of Alvaria solutions through Channel Partners.
- Work with Channel Sales Manager to assure support of Channel Partners on Discovery, Design, Demo, Defend and Deliver on solutions.
- Work with Account Executives assigned to specific Accounts and/or verticals that are going to fulfill their opportunities via a Channel Partner.
- Work with Channel Partner Office and Channel Development teams to assure Partner Readiness to sell, implement and support Alvaria solutions in Market.
- Support strategy with Channel Partners by implementing Territory Plans and Account Plans and assure execution.
- Assure Education and Certification of Channel Partners is accomplished at Sales and Post Sales Organizations.
- Interacts with Alvaria Technical Support Organization to enable Channel Partners, assist on escalations, review performance.
- Works with Marketing to identify opportunities in Partnership to address together and the use of MDF (Marketing Development Funds).
Specialized Knowledge & Skills
- Familiar with Alvaria and or competitor product lines is a plus.
- Ability to articulate solution value.
- Excellent interpersonal, communication, persuasion, presentation and writing skills.
- Superior presentation skills.
- Expert at leading enablement workshops in classrooms and through MS Teams.
- Excellent Time management: manage multiple competing priorities, in a fast-paced, collaborative Environment.
- Highly specialized level of expertise in working with Channel Organizations.
- Experience on Technology/Software sales, Contact Center technology and services specific experience is preferred.
- Strong customer service and teamwork skills.
- Professional demeanor to maintain and enhance relationships.
- Ability to communicate complex information to Customers and Channel Partners.
- Champions most complex initiatives with organization wide impact, such as the ones that relate to the development of Channel Partners.
- Acts independently to determine methods and procedures on new assignments and may provide guidance to lower level personnel.
- Ability to provide solutions that are highly creative and to exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results.
- Capability to work on extremely complex problems where analysis of situations or data requires an evaluation of intangible variables (tactical).
- Skills required to work on problems that have long term impact on success of organization (strategic).
Education And Experience
- SaaS/Cloud/Premise/Hybrid experience.
- 15+ years experience across either/both: Sales of software and or technology.
- Customer Engagement/Contact Centre Operations.
- Experience on Contact Center software tools and services.
- The ability to pass a background check may also be required.
- Ability to travel to Channel Partner sites, Customers and internal meetings or events (national and/or international).
- Ability to use professional concepts in developing approaches in the solution of critical problems and broad design issues.
Regional Channel Director employer: Alvaria CX
Contact Detail:
Alvaria CX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Channel Director
✨Tip Number 1
Familiarise yourself with Alvaria's product lines and their competitors. Understanding the nuances of these solutions will not only help you articulate their value effectively but also position you as a knowledgeable candidate who can contribute to the company's goals.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews and discussions about your fit for the role.
✨Tip Number 3
Prepare to discuss your experience with Channel Partner enablement and sales strategies. Highlight specific examples where you've successfully supported partners in achieving their goals, as this aligns closely with the responsibilities of the Regional Channel Director role.
✨Tip Number 4
Showcase your ability to manage multiple priorities in a fast-paced environment. Be ready to share instances where you've successfully juggled competing demands while maintaining high-quality outcomes, as this is crucial for the role at Alvaria.
We think you need these skills to ace Regional Channel Director
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Regional Channel Director position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in sales, partner management, and customer engagement, particularly in the technology or software sectors. Use specific examples to demonstrate your success in these areas.
Showcase Communication Skills: Given the importance of interpersonal and presentation skills for this role, ensure your application reflects your ability to communicate complex information clearly. Consider including examples of successful presentations or workshops you've led.
Tailor Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for working at ALVARIA. Mention how your values align with their mission of creating amazing customer contact experiences.
How to prepare for a job interview at Alvaria CX
✨Know the Company Inside Out
Before your interview, make sure to research ALVARIA thoroughly. Understand their products, services, and recent developments in the industry. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the company.
✨Showcase Your Channel Experience
Given the role's focus on partner portfolio management and channel enablement, be prepared to discuss your previous experiences with channel organisations. Highlight specific examples where you've successfully supported partners or driven sales through collaboration.
✨Demonstrate Your Problem-Solving Skills
The position requires tackling complex problems and developing creative solutions. Be ready to share instances where you've faced significant challenges and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about how you would engage with a difficult partner or manage competing priorities. Practising these scenarios can help you articulate your thought process clearly during the interview.
