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- Tasks: Manage domestic property claims, supporting adjusters and ensuring smooth communication.
- Company: Join a compassionate team dedicated to helping customers restore peace of mind after property damage.
- Benefits: Enjoy hybrid work, career development, private healthcare, and a friendly, inclusive culture.
- Why this job: Make a real impact by helping people during tough times while growing your skills in a supportive environment.
- Qualifications: Experience in managing domestic property claims and strong communication skills are essential.
- Other info: This role offers ongoing training and a chance to work closely with experienced professionals.
The predicted salary is between 36000 - 60000 £ per year.
Location: Watford, Hybrid - 1 day per week in the office
Salary: Competitive (dependent upon experience) + comprehensive benefits package
Job Type: Full-Time, Permanent
Sedgwick Resource Solutions is looking for a talented individual from a property claims background, ideally with experience handling domestic property claims.
If you’re ready to step into a collaborative role supporting a field adjuster and managing claims up to £50,000, we want to hear from you.
Your New Company:
Our client is focused on delivering compassionate and efficient support to customers dealing with property damage. They understand it’s not just about repairs—it’s about restoring peace of mind. You’ll be part of a team that helps people navigate difficult times with confidence and care.
Your New Role:
- Coordinating and Managing Claims – From instruction to settlement, you’ll handle property claims of varying complexity, ensuring accurate and timely progression of each case.
- Assisting the Loss Adjuster – You’ll work closely with a field-based adjuster, supporting them with report writing, evidence collation, customer updates, supplier liaison, and follow-ups.
- Client and Customer Liaison – Acting as a key point of contact, you’ll engage with policyholders, contractors, and insurers to ensure smooth and transparent communication throughout the claims process.
- Documenting and Reporting – You’ll ensure all documentation, photos, reports, and estimates are correctly recorded and submitted in line with both regulatory and internal standards.
- Scheduling and Coordination – You’ll help manage appointments and visits for the adjusting team, ensuring workload is prioritised and efficiently managed.
About You:
- Claims Experience – You have experience managing domestic property claims and understand the technical and emotional aspects of helping customers during challenging times.
- Customer-Facing Exposure – You may have previously visited or inspected properties, or supported others in doing so, and feel confident engaging with customers both remotely and face-to-face.
- Strong Communication Skills – Empathetic, clear, and professional in your interactions, you know how to make customers feel reassured and informed.
- Detail-Oriented – You take pride in accuracy, whether preparing reports or reviewing estimates and policy details.
- Organised and Proactive – Able to manage multiple priorities while maintaining a high standard of work and service.
- Team Player – You thrive in a team environment, working collaboratively with adjusters, colleagues, and suppliers to achieve the best outcomes.
Your New Benefits:
- Flexibility – Enjoy a hybrid working model with the freedom to manage your own schedule while remaining connected to your local team.
- Supportive Environment – You’ll be part of a close-knit regional team, working directly with experienced loss adjusters and claims professionals.
- Career Development – Ongoing training, mentoring and professional development opportunities to help you grow in the adjusting field.
- Positive Culture – A friendly, inclusive and people-focused company where your wellbeing and career satisfaction matter.
- Comprehensive Package – A competitive salary, private healthcare, pension contributions, generous holiday allowance and other great perks.
How to Apply:
If you’re ready to step into a rewarding role supporting property claimants during their time of need, we’d love to hear from you. Please click the Apply button to start your journey.
Our client is an equal opportunity employer who celebrates diversity and is committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates, regardless of race, gender, religion, age, disability, or any other characteristic.
All applicants will be required to complete a DBS/Vetting check.
Claims Handler employer: Sedgwick
Contact Detail:
Sedgwick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of domestic property claims that the company handles. Understanding the nuances of these claims will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the property claims industry, especially those who work in similar roles. Attend industry events or join relevant online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed claims or supported customers through difficult situations. Having specific examples ready will showcase your experience and ability to handle the emotional aspects of the role.
✨Tip Number 4
Research the company's culture and values, as they emphasise a supportive environment and teamwork. Be ready to articulate how your personal values align with theirs, which can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling domestic property claims. Use specific examples that demonstrate your ability to manage claims and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company’s mission. Emphasise your strong communication skills and your ability to work collaboratively with a team.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed claims or worked directly with clients. Mention any specific achievements or challenges you overcame in those positions.
Showcase Your Soft Skills: Since the role requires empathy and clear communication, include examples of how you've successfully interacted with customers in challenging situations. This will demonstrate your suitability for the position.
How to prepare for a job interview at Sedgwick
✨Showcase Your Claims Experience
Be prepared to discuss your previous experience with domestic property claims in detail. Highlight specific cases you've managed, the challenges you faced, and how you resolved them. This will demonstrate your expertise and understanding of the role.
✨Emphasise Communication Skills
Since this role involves liaising with clients and contractors, practice articulating your communication style. Share examples of how you've effectively communicated complex information to customers, ensuring they felt informed and reassured throughout the process.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure accuracy in documentation and reporting. You might want to bring examples of reports or estimates you've worked on, showcasing your meticulous approach and commitment to high standards.
✨Exhibit Team Collaboration
This position requires working closely with a field adjuster and other team members. Be ready to share experiences where you've successfully collaborated with others to achieve a common goal, highlighting your ability to thrive in a team environment.
