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- Tasks: Join us as a Senior Service Advisor, delivering top-notch customer service in a fast-paced environment.
- Company: Stoneacre is one of the UK's fastest growing motor groups, dedicated to excellence and inclusivity.
- Benefits: Enjoy competitive salary, flexible working, bonuses, training, discounts, wellness programmes, and free parking.
- Why this job: Be part of a dynamic team, exceed customer expectations, and grow your career in a supportive culture.
- Qualifications: 1+ year of service advisor experience, excellent communication skills, and a proactive attitude required.
- Other info: We value diversity and aim to create an inclusive workplace where everyone can thrive.
The predicted salary is between 30000 - 42000 £ per year.
About the role… We are excited to be recruiting for an Aftersales Advisor. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you!
As an Aftersales Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the Number One Motor Group.
So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus Scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
An average day as an Aftersales Advisor…
- Ensure parts are efficiently distributed to our Motor Vehicle Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Manage all customer communications and interactions on behalf of the dealership.
- Identify service needs and requirements of the customer.
- Establish understanding and an agreement with the customer of work required and agree time frames.
- You will liaise with the workshop to determine vehicle completion times and relay any information.
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
- Regularly update the customer with progress on their vehicle.
- Process payments and issue invoices for customers.
- Supporting with handling complaints in line with company policy.
- Ensure handover and administration of customer vehicles are completed to a high standard.
- Communicate effectively, in person, by telephone or email to deliver premium customer advice and satisfaction at all times.
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
- Carrying out some administration duties such as invoicing.
- Understand and ensure all objectives are fully achieved.
About you… You will have exceptional customer service, striving to deliver above our customer expectations. Excellent communications skills, by telephone email and face to face situations. You will have a minimum of 1-year service advisor experience. Experience with RTC & Kerridge /ADP Systems preferred, however, training can be provided for the right candidate. You will have a strong attention to detail. You will have good time management and be able to prioritise your workload. Willingness to attend manufacture-training courses to keep updated within this fast paced environment. Be competent in ICT, Maths and English as standard. Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude. We want you to love what you do – The rest will come naturally.
Senior Service Advisor - Citreon - Fiat - Seat employer: Stoneacre Motor Group.
Contact Detail:
Stoneacre Motor Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor - Citreon - Fiat - Seat
✨Tip Number 1
Familiarise yourself with the specific brands you'll be working with, such as Citroen, Fiat, and Seat. Understanding their products and services will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as an Aftersales Advisor. Role-playing these situations with a friend can help you articulate your responses and show your ability to handle high-pressure environments.
✨Tip Number 3
Network with current or former employees of Stoneacre to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about training opportunities or career progression shows that you're serious about your professional development and committed to contributing to Stoneacre's success.
We think you need these skills to ace Senior Service Advisor - Citreon - Fiat - Seat
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in a fast-paced environment. Emphasise any previous roles as a service advisor and relevant skills such as communication and time management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific experiences where you successfully managed customer communications or resolved complaints.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as attention to detail, ICT proficiency, and experience with systems like RTC & Kerridge/ADP. This will demonstrate your suitability for the role.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with Stoneacre and contribute to their goal of being the Number One Motor Group. A positive attitude can make a significant difference in your application.
How to prepare for a job interview at Stoneacre Motor Group.
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to manage customer expectations and resolve issues effectively.
✨Familiarise Yourself with the Products
Research Citroen, Fiat, and Seat vehicles, as well as their parts and services. Being knowledgeable about the products will not only impress your interviewers but also demonstrate your commitment to the role and the company.
✨Demonstrate Effective Communication
Since the role involves liaising between customers and technicians, practice clear and concise communication. Be ready to discuss how you would handle various communication scenarios, whether in person, over the phone, or via email.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of specific situations where you've had to prioritise tasks or manage multiple customer requests simultaneously, and be prepared to share those experiences.
