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- Tasks: Lead a dynamic team to ensure smooth operations for major accounts.
- Company: GAP Group is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, up to 25 days leave, and wellness perks.
- Why this job: Join a supportive culture focused on growth and internal promotions.
- Qualifications: Strong admin skills and Excel proficiency required; hire desk experience preferred.
- Other info: GAP Group values diversity and is an equal opportunities employer.
The predicted salary is between 36000 - 60000 £ per year.
Our team is the best in the industry - is it time for you to join us?
Reporting to the Service Manager, the Customer Hire Desk Manager will ensure that all business between Major Account Customer and GAP Group is carried out in an efficient and effective manner.
Key aspects of the Customer Hire Desk Manager role will be to:
- Drive and motivate the team to meet objectives.
- Deal with personnel issues.
- Take responsibility for query resolution and prevention.
- Liaise with GAP depots to ensure that plant is available.
- Monitor the team's performance to ensure the customers on hire/off hire/exchange/breakdown requests are dealt with efficiently and effectively and in line with their agreements.
- Identify training requirements.
- Provide weekly leakage reports to RODs and MADs.
- Produce weekly diary information to RODs and MADs.
- Oversee any problems regarding on hires and off hires and use the escalation process where necessary.
- Collate weekly KPI information.
- Ensure all live hires are checked weekly by the CHSCs for rates, dates & plant numbers and follow up any discrepancies and ensure all changes are updated on the system.
Successful Applicants should demonstrate the following:
- Excellent administration skills.
- PC literacy, particularly Excel spreadsheets is essential.
- Good knowledge of plant & tools and experience of hire desk systems.
As a GAP employee, you’ll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme.
- Up to 25 days annual leave plus bank holidays.
- The option to buy up to 5 days additional leave.
- Contributory Pension Scheme.
- Life Assurance.
- Employee Welfare Fund (Company-funded social events).
- Cycle to Work Scheme.
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab).
If you think you fit the profile we would love to hear from you. All you have to do is apply with your CV highlighting your current package and salary expectations and we can take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER.
Customer Hiredesk Manager employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Hiredesk Manager
✨Tip Number 1
Familiarise yourself with GAP Group's operations and their hire desk systems. Understanding how they manage their processes will give you an edge during interviews, as you can demonstrate your knowledge of their specific practices.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated a team in the past. Be ready to discuss specific situations where you resolved personnel issues or improved team performance.
✨Tip Number 3
Brush up on your Excel skills, especially if you have experience with spreadsheets for reporting. Being able to discuss how you've used Excel to track KPIs or manage data will be beneficial in demonstrating your administrative capabilities.
✨Tip Number 4
Prepare to discuss your approach to customer service and query resolution. Think of examples where you've effectively dealt with customer issues and how you ensured satisfaction, as this role heavily focuses on maintaining strong client relationships.
We think you need these skills to ace Customer Hiredesk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Hire Desk Manager role. Emphasise your administration skills, PC literacy, and any experience with hire desk systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to GAP Group. Mention specific aspects of the job description that excite you and how your background makes you a great fit for the team.
Highlight Team Management Experience: Since the role involves driving and motivating a team, be sure to include examples of your leadership experience. Discuss how you've successfully managed personnel issues or improved team performance in previous roles.
Showcase Problem-Solving Skills: The job requires query resolution and prevention. Include examples in your application where you've effectively resolved issues or implemented processes to prevent future problems, demonstrating your proactive approach.
How to prepare for a job interview at GAP Group
✨Show Your Leadership Skills
As a Customer Hire Desk Manager, you'll need to drive and motivate your team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Problem-Solving Abilities
The role involves query resolution and prevention. Think of specific instances where you've resolved complex issues or improved processes, and be ready to share these during the interview.
✨Highlight Your Technical Proficiency
Since PC literacy, especially with Excel, is essential, brush up on your spreadsheet skills. Be ready to discuss how you've used technology to enhance efficiency in previous roles.
✨Prepare for Performance Monitoring Questions
You'll be responsible for monitoring team performance and collating KPI information. Familiarise yourself with key performance indicators relevant to the hire desk industry and be ready to discuss how you would track and improve these metrics.
