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For Companies At a Glance
- Tasks: Lead complex technical fault investigations in baggage handling systems at Heathrow.
- Company: Join Vanderlande, a leader in airport logistics and technology solutions.
- Benefits: Enjoy 288 hours of annual leave, Bupa medical cover, and perks like free cinema vouchers.
- Why this job: Be part of a dynamic team with opportunities for career growth and impactful work.
- Qualifications: HNC in electrical/controls engineering and strong PLC knowledge required.
- Other info: Diversity and inclusion are core values; all qualified applicants are encouraged to apply.
The predicted salary is between 48000 - 72000 £ per year.
Reports to: Controls Manager
Location: London - Heathrow Airport (All terminals)
Contract Type: Permanent Shift Based (42 Hours)
Introduction to role
Working within Heathrow T3 and T5, the Principal Support Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level control equipment including analysis of data, improvement and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high level and electro-mechanical equipment and the interfaces with the low level.
Role Responsibilities
- Able to lead complex and critical control incidents
- Able to interface directly with the duty manager and high level teams during P1/P2 events.
- To maintain and update as required Specialist OEM Controls - IPC, BAS, CM Servers and Client Device applications at LHR for Baggage Systems
- To provide specialist support for OEM PLC's, Safety PLC's, etc.
- To support and maintain the documentation and software repositories (CM Synergy, VersionDog/Mass System environments, Smarteam/Enovia)
- To be able fault find communication issues between HLC and LLC components
- To monitor and oversee the provision of 2nd/3rd line support to integrated technologies.
- Seen by the customer as a system expert in specialist technologies and system behaviour
- Able to build and maintain good relationships with our customer and other Heathrow suppliers
- Project and demonstrate to the customer, expertise in our OEM equipment.
- Maintain a customer focus and align with their goals and targets where possible
- Drives not only self but LLC engineers to resolve incidents and fulfil work orders within agreed SLAs
- Accurate and detailed handover of information during incidents, work orders or investigations and between shifts.
Role Qualification and Skills
- Electrical/controls engineering qualifications to HNC or equivalent
- Experience dealing with software version control
- Strong knowledge of PLC's
- Knowledge of fieldbus technology
- Knowledge of drive technologies
- Experience of problem solving in previous roles
- Experience of airport or material handling systems preferred
- Knowledge of Heathrow Baggage systems (Ideal)
What we offer
- 288 Hours of Annual Leave (excluding public holidays).
- Bupa Medical Cover
- YuLife - Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
- Perkbox includes things such as free eye tests at Specsavers including discounts on Glasses, free cinema vouchers and a weekly free coffee from Nero. Along with hundreds of savings on day-to-day shopping, trips etc.
- A challenging work environment with lots of opportunities of career progression.
- Cycle to work scheme
- Pension with Aviva
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualifies applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.
Principal Support Engineer employer: Vanderlande Industries B.V.
Contact Detail:
Vanderlande Industries B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as PLCs and fieldbus technology. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees at Heathrow or within the baggage handling industry. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss real-life examples of how you've resolved complex technical issues in previous roles. This will showcase your problem-solving skills and ability to handle high-pressure situations, which are crucial for the Principal Support Engineer position.
✨Tip Number 4
Research the latest trends and advancements in baggage handling systems and low-level control equipment. Being knowledgeable about current developments will help you stand out as a candidate who is proactive and engaged in the industry.
We think you need these skills to ace Principal Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical and controls engineering, particularly with PLCs and baggage handling systems. Use specific examples that demonstrate your problem-solving skills and technical expertise.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background aligns with the responsibilities outlined in the job description. Mention your experience with software version control and any familiarity with Heathrow's baggage systems.
Highlight Relevant Skills: Clearly list your qualifications and skills that match the job requirements, such as knowledge of fieldbus technology and experience in maintaining documentation and software repositories. This will help you stand out as a suitable candidate.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vanderlande Industries B.V.
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical aspects mentioned in the job description, such as PLCs, fieldbus technology, and low-level control systems. Brush up on your knowledge of baggage handling systems, especially if you have experience with Heathrow's systems.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples from your past roles where you've successfully resolved complex technical issues. Highlight your approach to troubleshooting and how you led teams during critical incidents.
✨Showcase Your Communication Skills
Since the role involves interfacing with duty managers and other teams, practice articulating your thoughts clearly. Be ready to explain technical concepts in a way that non-technical stakeholders can understand.
✨Emphasise Customer Focus
The job requires building relationships with customers and aligning with their goals. Think of instances where you've gone above and beyond for a client or improved customer satisfaction, and be prepared to share these stories.
