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- Tasks: Lead customer engagement and manage the Insurance Risk Cloud solution.
- Company: FIS provides essential software and services to global institutions across various industries.
- Benefits: Enjoy flexible working options, professional development, and a collaborative work environment.
- Why this job: Join a dynamic team impacting the insurance industry with innovative cloud solutions.
- Qualifications: Proven leadership in cloud technologies, excellent communication skills, and a degree in management.
- Other info: Expect international travel and the chance to work with top insurance companies.
The predicted salary is between 72000 - 108000 £ per year.
FIS' Risk Business provides mission-critical software and services to institutions across many industry sectors across the globe. Our Insurance Risk solution is used by over 1,000 insurers globally and by leading consulting firms, and they rely on this solution to manage their risk, optimise their capital and price their products. We provide support for customers on premise or using our cloud solution.
You would be responsible for customer engagement and relations for Insurance Risk Suite Managed Cloud Service and part of a large team with members located across the globe, focused on delivering leading solutions and customer excellence. There will likely be additional responsibilities determined through implementation of the new Values Streams operating model.
What you will be doing
As a Director within the Risk Solutions Management and Strategy team you will be responsible for understanding and meeting customer and industry needs. You will be responsible for the Insurance Risk Cloud solution, service catalogue definition and managing any commercial aspects of the service. You will use your excellent customer relationship management skills in order to understand our customer's needs, establish credibility and build positive professional relationships to drive customer success. To support this, you will have a detailed understanding of the needs of customers and be used to working with and managing large teams.
- Deep knowledge of the Insurance Risk Suite Managed Cloud roadmap and benefits to customers
- Accountable for managing a significant cloud business and achieving revenue and customer retention targets
- Attend regular customer relationship calls/meetings, on site where needed
- Responsible for ensuring alignment of service provided with customer needs and identifying and addressing service improvement opportunities
- Communication of new service offerings, pricing and all cloud service development to sales teams
- Supporting sales organisation with complex cloud sales
- Internal and external presentations on cloud functionality, service, roadmap etc.
- Working closely with cloud vendors to drive value to our customers
- Providing Insurance/cloud thought leadership in form of blogs, videos & conference presentations
- Owning legal contracts and all commercial aspects of the services
- Input into solution side in terms of cloud enhancements through discussions with customers and internal teams
What you bring
- Proven leadership skills, with the ability to develop and communicate cloud related technologies as well as vision that inspires and motivates staff and delivers excellent customer experience
- Experience in cloud technologies and platforms especially AWS and Azure
- Understanding of cloud cost optimization strategies and ability to analyze and optimize cloud resource usage
- Effective influencing and negotiation skills in an environment where resources required for success may not be in direct control of this role
- Innovative and creative, able to bring new thinking to the organisation and our partners
- Excellent communications skills and able to liaise with all levels of seniority up to and including board level
- Ability to collaborate effectively with cross-functional teams and partners to drive cloud initiatives
- Ability to present information tailored to diverse audiences (e.g. technical, finance, executive)
- Degree background, preferably with a strong background in management
What we offer you
- A multifaceted job with a high degree of responsibility, autonomy, and a broad spectrum of opportunities
- The chance to lead complex managed cloud deployments for some of the world's leading insurance companies
- A broad range of professional education and personal development opportunities
- A work environment built on collaboration, flexibility and respect
- Flexible working within an office or remotely, although there is an expectation of international travel with this role
- Building a career within a large global firm with over 20,000 customers in over 130 countries
Contact Detail:
FIS, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Solutions Management, Insurance Risk | London, UK
✨Tip Number 1
Familiarise yourself with the latest trends in cloud technologies, especially AWS and Azure. Understanding these platforms will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the insurance and cloud sectors. Attend industry conferences or webinars where you can meet potential colleagues and learn more about the challenges they face, which can give you insights to discuss during your application process.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of specific examples where you've successfully managed teams or projects. Be ready to discuss how you’ve influenced cloud initiatives and driven customer success in previous roles.
✨Tip Number 4
Research StudySmarter and our approach to customer engagement and cloud solutions. Tailoring your discussions around our values and mission can help you stand out as a candidate who aligns well with our company culture.
We think you need these skills to ace Director, Solutions Management, Insurance Risk | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud technologies, customer relationship management, and leadership skills. Use specific examples that demonstrate your ability to manage large teams and drive customer success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the insurance risk sector and how your background aligns with the responsibilities of the role. Mention your understanding of cloud solutions and your experience with AWS and Azure.
Showcase Your Communication Skills: Since the role requires excellent communication skills, consider including examples of how you've effectively communicated complex information to diverse audiences. This could be through presentations, blogs, or other forms of thought leadership.
Highlight Your Strategic Thinking: Demonstrate your strategic thinking abilities by discussing how you've previously identified service improvement opportunities or driven cloud initiatives. This will show your potential employer that you can contribute to their goals.
How to prepare for a job interview at FIS, Inc.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams in the past, particularly in cloud technologies or customer engagement. Highlight your ability to inspire and motivate others.
✨Understand Cloud Technologies
Familiarise yourself with cloud platforms like AWS and Azure, as well as cost optimisation strategies. Be ready to discuss how these technologies can benefit the Insurance Risk Suite and how you can leverage them to meet customer needs.
✨Prepare for Customer Engagement Scenarios
Since customer relationship management is key, think of scenarios where you've successfully managed client expectations or resolved conflicts. Be prepared to discuss how you would approach customer meetings and ensure alignment with their needs.
✨Communicate Effectively Across Levels
You’ll be liaising with various stakeholders, including senior executives. Practice tailoring your communication style to different audiences, ensuring you can convey complex information clearly and effectively, whether to technical teams or board members.
