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- Tasks: Lead the Newark Home Delivery Centre, ensuring top-notch operations and team performance.
- Company: Currys is the UK's leading tech retailer, dedicated to amazing customer service and teamwork.
- Benefits: Enjoy a competitive salary, up to 20% bonus, product discounts, and wellbeing initiatives.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Leadership experience in fast-paced delivery operations and strong people management skills required.
- Other info: Join a diverse team committed to inclusion and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Role overview: Home Delivery General Manager Newark - Long Hollow Way, Newark, Notts, NG24 2NH
Permanent Full Time
Grade 4 Hours - 39 hours per week, generally working Monday to Friday with some flexibility to meet business needs
Salary – Competitive plus up to 20% bonus
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As General Manager you’ll be accountable for the people, performance, operations and compliance at our amazing Newark Home Delivery Centre. You’ll directly control the operational performance of your Home Delivery Centre operating within agreed budgets. You'll empower and coach your direct reports (Operations Managers) who will oversee First Line Managers and teams consisting of drivers, gas, specialist, warehouse and support colleagues. You’ll also manage the relationships with delivery and agency partners and together you’ll make sure your varied teams are always striving to get it Right First Time and deliver the best service for our customers.
As part of this role, you’ll be responsible for:
- Overseeing the running of the site ensuring operational activity achieved to target; monitoring and reporting on practical issues and solutions
- Acting as a role model and leader to the site team of leaders, delivery and installation, stock and customer administration colleagues
- Implementing and positively contributing to change programmes including Levelling Up initiatives
- Working closely with our onsite delivery partners
- Overseeing, training and mentoring delivery partners and agency teams on site
- Acting as a coach for Operations Manager and First Line Managers and celebrating the success of all colleagues on the site
- Ensuring compliance to statutory Health and Safety requirements
You will need:
- Leadership experience in a fast-moving distribution or customer focussed delivery operation
- Strong people management skills
- Demonstrable role model, coaching and mentoring skills experience
- Budgetary and cost management experience
- To be an excellent communicator, negotiator, and influencer at all levels
It would be great if you had:
- Transport Manager Certificate of Professional Competence (CPC)
- Transport manager background
- Health and Safety qualification e.g. IOSH
- 2 person delivery team management experience
We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:
- Performance related bonus
- Competitive pension scheme
- Product discounts on the latest tech
- A range of wellbeing initiatives
Why join us:
Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life. Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet. Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application Apply and we’ll do our best to help.
Home Delivery General Manager employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Delivery General Manager
✨Tip Number 1
Familiarise yourself with the latest trends in home delivery and logistics. Understanding the current challenges and innovations in the industry will help you speak confidently about how you can lead and improve operations at our Newark Home Delivery Centre.
✨Tip Number 2
Network with professionals in the logistics and delivery sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in detail. Be ready to share specific examples of how you've successfully managed teams, improved performance, and handled operational challenges in previous roles.
✨Tip Number 4
Research Currys' values and recent initiatives, especially around customer service and sustainability. Showing that you align with our mission and are aware of our goals will demonstrate your commitment to being part of our team.
We think you need these skills to ace Home Delivery General Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Home Delivery General Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your leadership experience, people management skills, and any relevant qualifications such as the Transport Manager Certificate of Professional Competence. Use bullet points for clarity and impact.
Write a Strong Cover Letter: In your cover letter, express your passion for technology and customer service. Highlight specific examples of how you've successfully managed teams and improved operational performance in previous roles. Make it personal and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Currys
✨Showcase Your Leadership Skills
As a Home Delivery General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in fast-paced environments, focusing on your coaching and mentoring experiences.
✨Understand Operational Performance Metrics
Familiarise yourself with key performance indicators relevant to home delivery operations. Be ready to discuss how you have previously monitored and improved operational performance within budget constraints.
✨Communicate Effectively
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your negotiation and influencing skills at various levels of an organisation.
✨Prepare for Change Management Questions
Given the emphasis on change programmes, be prepared to discuss your experience with implementing changes in operations. Highlight specific initiatives you've led or contributed to, particularly those that align with the company's goals.
