Senior Debt Advisor

Community Links is a hub tackling health and social inequality in East London and beyond. We work alongside the community helping people of all ages reach their full potential. We take our local knowledge of what works to influence national decision making. We are proud to be part of Catch22, a social business which designs and delivers services that build resilience and aspiration in people and communities. We believe that people can thrive when they have a good place to live, good people around them, and a fulfilling purpose.

We are looking for a Senior Debt Advisor to join our energetic and growing Advice Service Team that supports over 3000 clients a year. You will provide clients with an exceptional advice offer, including complex finance and debt casework. Community Links debt advice is FCA registered.

As Senior Debt Advisor you will:

• Provide high-quality debt advice, including complex casework in accordance with Financial Conduct Authority (FCA) guidelines, and refer clients to relevant support systems where appropriate.
• Provide an adaptable approach for clients by offering contact through face-to-face meetings, email, phone calls, etc.
• Work collaboratively with the advice team, as well as internal teams at Community Links and the wider Catch22 group.
• Provide relevant support to clients so they gain a better understanding of debt management.
• Manage a caseload of service users and ensure that all records are up-to-date.
• Be a Qualified Debt Relief Order (DRO) Intermediary, or demonstrate a commitment to working towards this within the first six months in the role.
• Be educated to degree level or possess a relevant advice/advocacy qualification.
• Have an understanding of the voluntary sector and, in particular, knowledge of the strategic and policy environment in which the advice sector operates.
• Manage volunteers, including recruiting, onboarding, and day-to-day management.

Place of work: Community Links offices (105 Barking Road) with a minimum of three days a week in the office.

Hours of work: Full-time, 37 hours per week.

Salary/Grade: £35,875 per annum / Practitioner.

Reports to: Housing Solicitor and Advice Programme Manager.

Level of screening: Enhanced DBS. This role is subject to an Enhanced DBS and MoJ checks. This is a community-based role, with travel across various delivery and training sites across London. Remote working: Please note, in the main, remote working does not apply to this role.

28 days annual leave + bank holidays, rising to 33 days with service. Pension scheme with matching contributions of up to 4%. Discounted shopping opportunities. 1 or 2 work from home days can be granted as part of these roles for admin purposes; however, this is not contractually obliged but part of our wellbeing support.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. At Catch22 we value equality, diversity, and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.