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- Tasks: Lead and enhance operations in Catering, Facilities, and Retail at RAF Wyton.
- Company: Join Compass Group UK&I, supporting military and government services across the UK.
- Benefits: Enjoy a competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real difference while working in a diverse and inclusive culture.
- Qualifications: Experience in management within the Soft FM industry and strong leadership skills required.
- Other info: Embrace a hands-on role with opportunities for team development and engagement.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We’re currently recruiting a Service Delivery Manager to lead and enhance operations across Catering, Facilities, and Retail services at RAF Wyton. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation.
What you'll be doing
As a Service Delivery Manager, you’ll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You’ll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include:
- Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service
- Managing resources, labour, and budgets efficiently
- Monitoring service standards and identifying opportunities for improvement
- Overseeing third-party suppliers to ensure compliance with SLAs
- Championing health, safety, and compliance across all operations
- Driving employee engagement and team development
What we’re looking for
Our ideal candidate will be an experienced, confident leader with a passion for delivering operational excellence and outstanding customer service. You should have:
- Proven experience in a management role within the Soft FM industry
- Strong leadership and organisational skills
- Financial and commercial acumen
- Excellent communication and interpersonal abilities
- A hands-on, proactive approach and a “can-do” attitude
- Strong computer and administrative skills
- A passion for food and service excellence
About Us
Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!
Service Delivery Manager employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific services offered at RAF Wyton, particularly in Catering, Facilities, and Retail. Understanding the unique challenges and opportunities within these areas will help you demonstrate your knowledge and passion during any discussions.
✨Tip Number 2
Network with current or former employees of Compass Group UK&I to gain insights into the company culture and expectations for a Service Delivery Manager. This can provide you with valuable information that you can use to tailor your approach and show how you align with their values.
✨Tip Number 3
Prepare examples from your past experience that showcase your leadership skills and ability to drive operational excellence. Be ready to discuss specific situations where you improved service delivery or managed a diverse team effectively.
✨Tip Number 4
Stay updated on industry trends and best practices in the Soft FM sector. Being knowledgeable about current developments will not only enhance your confidence but also allow you to engage in meaningful conversations about how you can contribute to the company's success.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in management roles, particularly within the Soft FM industry. Emphasise your leadership skills and any achievements that demonstrate operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and operational management. Mention specific examples of how you've led teams to success and improved service delivery in previous roles.
Highlight Key Skills: In your application, clearly outline your financial acumen, communication abilities, and proactive approach. Use bullet points to make these skills stand out, as they are crucial for the Service Delivery Manager role.
Showcase Your Commitment to Safety and Compliance: Since the role involves championing health and safety, include any relevant certifications or training you have completed. Discuss your experience in ensuring compliance with SLAs and maintaining high service standards.
How to prepare for a job interview at Chartwells Independent
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and inspiring others.
✨Understand the Industry
Familiarise yourself with the Soft FM industry and the specific challenges it faces. Being able to discuss current trends and how they impact service delivery will show your depth of knowledge and commitment to the role.
✨Highlight Your Customer Service Passion
Since the role emphasises customer satisfaction, be ready to share experiences where you went above and beyond to ensure excellent service. This will illustrate your dedication to delivering outstanding results.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios where you've improved service standards or managed resources effectively, and be prepared to discuss them in detail.
