Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage reservations, coach the team, and ensure top-notch guest service.
- Company: Soho Farmhouse is a stunning countryside retreat with luxury amenities and a vibrant atmosphere.
- Benefits: Enjoy weekly pay, team meals, discounts, health plans, and exclusive training opportunities.
- Why this job: Join a dynamic team in a beautiful setting, perfect for food lovers and hospitality enthusiasts.
- Qualifications: 1-2 years experience in a busy reception, strong communication skills, and a passion for service.
- Other info: Flexible shifts available, with subsidised transport from nearby towns.
The predicted salary is between 24000 - 36000 £ per year.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Health Cash Plan (option to add children)
- Dental Plan (option to add children)
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
The Role...
We are seeking an experienced Reservations Supervisor to join our team at Soho Farmhouse (OX7 4JS). The Reservations Supervisor is responsible for managing the reservations process and operation, as well as coaching and motivating the team to deliver quality guest service and meet financial targets. The Reservations Supervisor oversees all reservation bookings. Including day-to-day operations, the Reservations Manager is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.
Main Duties
- Liaising with central reservations to communicate new rate plans and promotions
- Maintaining the in-house reservations systems
- Manage the daily operations and efficient running of the Reservations Department
- To demonstrate an in-depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc
- Assists in answering any member or guest queries via telephone or email
- Processes reservations from the sales office, other hotel departments, and travel agents
- Knows the type of rooms available as well as their location and layout
- Knows the selling status, rates, and benefits of all packages plans
- Communicates reservation information and all special requests to the front desk
- Processes cancellations and modifications and promptly relays this information to the front desk
- Understands the hotel's policy on guaranteed reservations and no-shows and communicates information to guests
- Prepares expected arrival list for front office use
- Updates member and guests' profiles
- Handles daily correspondence
- Responds to inquiries and makes reservations as needed
- To be aware of all front office procedures
- Willing to undertake any reasonable request made by management in any other areas of the house
What we are looking for in a Reservations Supervisor ...
- 1-2 years' experience in a busy commercial reception desk
- Team player who communicates well with all colleagues
- Punctual, reliable and trustworthy
- Sense of urgency
- Yes, yes, yes mentality
- Ability to multitask and work in a fast-paced environment
- Have a genuine passion for food and beverage
- Flexible and available to working both opening and closing shifts when required
Expected working hours for a Reservations Supervisor:
Varying shift times across the seven days, to include working evenings, weekends, opens & closes. Average hours 40 hours per week. Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16).
Contact Detail:
Soho House & Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor - Soho Farmhouse
✨Tip Number 1
Familiarise yourself with the specific reservation systems mentioned in the job description, such as Opera ORS and Opera PMS. Having a solid understanding of these systems will not only boost your confidence during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest queries or complaints in previous roles. This will highlight your ability to maintain high standards of service, which is crucial for a Reservations Supervisor.
✨Tip Number 3
Research Soho Farmhouse and its unique offerings, including the various dining options and wellness activities. Being knowledgeable about the brand will help you connect with the interviewers and show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your experience working in fast-paced environments and how you manage multiple tasks effectively. The ability to multitask is essential for this role, so having concrete examples ready will set you apart from other candidates.
We think you need these skills to ace Reservations Supervisor - Soho Farmhouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or hospitality. Emphasise any previous roles where you managed bookings or customer service, and include specific achievements that demonstrate your ability to meet financial targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the Soho House brand. Mention your experience with hotel systems like Opera and how you can contribute to the team at Soho Farmhouse.
Highlight Teamwork Skills: Since the role requires strong communication and teamwork, provide examples in your application of how you've successfully collaborated with colleagues in past positions. This could be through specific projects or day-to-day operations.
Show Enthusiasm for the Role: In your application, express your genuine interest in the Reservations Supervisor position. Discuss what excites you about working at Soho Farmhouse and how you align with their ethos of quality guest service.
How to prepare for a job interview at Soho House & Co
✨Know the Venue Inside Out
Familiarise yourself with Soho Farmhouse and its offerings. Understand the different dining options, room types, and unique features of the venue. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your Team Spirit
As a Reservations Supervisor, you'll need to work closely with your team. Be prepared to discuss examples of how you've successfully collaborated with others in previous roles. Highlight your communication skills and ability to motivate your colleagues.
✨Showcase Your Technical Skills
Make sure you're familiar with hotel reservation systems like Opera ORS and PMS. Be ready to discuss your experience with these systems and how you've used them to improve efficiency or guest satisfaction in past positions.
✨Emphasise Your Customer Service Experience
The role requires a strong focus on guest service. Prepare to share specific examples of how you've handled guest inquiries or resolved issues in a busy environment. This will demonstrate your ability to maintain high standards of service under pressure.
