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- Tasks: Help tenants manage rent arrears through calls and interviews.
- Company: Join Croydon Council, a supportive and inclusive employer.
- Benefits: Enjoy a competitive salary and flexible working options.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: Strong communication skills and ability to handle diverse workloads required.
- Other info: We guarantee interviews for disabled applicants meeting criteria.
The predicted salary is between 33800 - 41000 £ per year.
Salary: Grade 8 (£38,934 -£40,755) per annum, including London Weighting.
Job Term: Full Time
No. of Hours: 36 per week
Appointment Type: Permanent
Croydon Council has 1 full time Income Officer with the Income & Lettings Service. Your main responsibility will be the recovery of rent arrears from current tenants, including extensive contact with them, either on the telephone or at interview. You will need to persuade tenants with rent arrears to make their rent payments a priority over their other financial liabilities. A firm but consistent approach will be essential to control the level of rent arrears on your patch of tenancies.
Among the attributes that you will need for this work is the ability to manage a varied and demanding workload, to consistently produce high quality work; and provide a service to members of the public consistently but sensitively, according to their individual needs, while meeting the customer care standards set for the service. If you believe you have the skills, please apply.
Equal Opportunities and Safeguarding Statement: Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We will be pleased to consider applications from candidates seeking flexible working arrangements. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
Income Officer, Grade 8 (£38,934 -£40,755) employer: Croydon Council
Contact Detail:
Croydon Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer, Grade 8 (£38,934 -£40,755)
✨Tip Number 1
Familiarise yourself with the local housing market and the specific challenges tenants face in Croydon. Understanding the context will help you engage more effectively with potential tenants during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in handling sensitive conversations. Being able to empathise while maintaining a firm stance is crucial for persuading tenants to prioritise their rent payments.
✨Tip Number 3
Network with professionals in the housing sector or join relevant online forums. This can provide insights into best practices and may even lead to valuable connections that could support your application.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've successfully managed a demanding workload or resolved conflicts. Real-life examples will demonstrate your capability to handle the responsibilities of an Income Officer.
We think you need these skills to ace Income Officer, Grade 8 (£38,934 -£40,755)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an Income Officer. Highlight your relevant experience in managing rent arrears and your ability to communicate effectively with tenants.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the requirements of the Income Officer position. Emphasise your ability to handle a varied workload and provide high-quality service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your understanding of the role and your approach to managing sensitive situations with tenants. Use specific examples from your past experiences to demonstrate your skills.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Croydon Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Income Officer. Familiarise yourself with rent recovery processes and the importance of managing tenant relationships. This will help you answer questions confidently and demonstrate your knowledge.
✨Show Empathy and Communication Skills
Since the role involves extensive contact with tenants, be prepared to showcase your communication skills. Think of examples where you've successfully handled sensitive situations or resolved conflicts, as this will highlight your ability to connect with people.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you would approach difficult cases of rent arrears. Prepare scenarios where you've had to think on your feet and come up with effective solutions, as this will show your capability to manage a varied workload.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, challenges faced by the Income & Lettings Service, or the council's approach to customer care. This shows your genuine interest in the role and the organisation.
