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For Companies At a Glance
- Tasks: Lead the Mortgage team, driving growth and ensuring top-notch customer service.
- Company: Join a prestigious Middle Eastern bank in London focused on high-net-worth clients.
- Benefits: Enjoy a full-time role with opportunities for professional growth and competitive compensation.
- Why this job: Be part of a dynamic team shaping the future of mortgage services in the UK.
- Qualifications: Experience in mortgage underwriting and credit risk is essential; leadership skills are a plus.
- Other info: This role offers a chance to influence strategy and drive business success.
The predicted salary is between 43200 - 72000 £ per year.
Our client is a Middle Eastern bank in London who are searching for a Mortgage Manager to join their team. The individual will be responsible for driving growth and profitability for the Mortgage business in the UK, ensuring execution and implementation of the bank's strategy, and contribution towards their vision. The bank's clients are HNW clients from the MENA region and the mortgage manager will operate within the Private Banking team and report to their Head of Private Banking. It is essential that this individual has experience within mortgage underwriting and credit risk and not just sales, business development.
Accountabilities:
- Outstanding customer service and drive revenue generation within the Mortgage product.
- Accountable for delivering the Home (Mortgage) strategy.
- Lead and a high-performance culture within the bank in order to implement the Mortgage Key Performance indicators (KPIs).
- Work with the Head of Private/CEO, to maximise commercial opportunities to grow the business, with customers being serviced by appropriate advisors in line with the Bank’s strategy.
- To be accountable for the teams’ compliance, sales quality and Professional Standards, acting as the first line of defence to deliver uncompromising business standards in line with all regulatory requirements.
- Maintain robust procedures for the delivery & evidencing of ‘best advice’.
- Deliver the Private banking mortgage strategy including overall structure, sales goals, Profit and Loss performance and leads/sales prospect management.
- Direct and visible leadership, through continued engagement, to ensure consistent delivery and alignment to strategy.
- Drive initiatives to generate income, contain costs, migrate/reduce operational losses, and strengthen community relationships.
- Responsible for the balance between business growth and risk appetite within the bank mortgage team.
- Deliver maximum sustainable contribution by deploying product, service & channel propositions aligned with segmentation.
- Collate, understand, and articulate customer feedback to proposition and product teams as input into marketing and product development, ensuring continuous improvement.
- Knowledge of key competitors and market share/penetration to develop and implement mortgage strategies.
- Maximise efficiency of mortgage distribution.
- Oversight of process streamlining and SLA’s.
- Oversight of mortgage operational infrastructure.
Knowledge/Experience:
- Experience working in relevant environment/s, i.e. Leading a team in financial services customer service delivery through direct channels.
- Relevant product knowledge including knowledge of Mortgages is desirable but not essential.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Business Development and Consulting
Industries: Banking and Financial Services
Contact Detail:
Confidential Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Manager
✨Tip Number 1
Network with professionals in the banking and financial services sector, especially those who have experience with mortgage products. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with the specific needs and expectations of high-net-worth clients from the MENA region. Understanding their unique requirements will help you tailor your approach and demonstrate your capability to manage their mortgage needs effectively.
✨Tip Number 3
Stay updated on the latest trends and regulations in mortgage underwriting and credit risk management. This knowledge will not only enhance your expertise but also show your commitment to maintaining high professional standards in line with the bank's compliance requirements.
✨Tip Number 4
Prepare to discuss your leadership style and how you would foster a high-performance culture within the team. Be ready to share examples of how you've successfully driven revenue generation and improved customer service in previous roles.
We think you need these skills to ace Mortgage Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mortgage underwriting and credit risk, as these are crucial for the Mortgage Manager role. Use specific examples to demonstrate your achievements in driving growth and profitability.
Craft a Compelling Cover Letter: In your cover letter, emphasise your understanding of the bank's strategy and how you can contribute to their vision. Mention your experience with HNW clients and your ability to lead a high-performance culture within a team.
Showcase Relevant Skills: Highlight skills that align with the job description, such as customer service excellence, compliance knowledge, and the ability to drive initiatives for income generation. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the banking sector.
How to prepare for a job interview at Confidential Jobs
✨Showcase Your Mortgage Expertise
Make sure to highlight your experience in mortgage underwriting and credit risk during the interview. The bank is looking for someone who understands the intricacies of these areas, so be prepared to discuss specific examples from your past roles.
✨Demonstrate Leadership Skills
As a Mortgage Manager, you'll need to lead a high-performance culture. Be ready to share instances where you've successfully led a team or driven initiatives that resulted in significant business growth or improved customer service.
✨Understand the Clientele
Familiarise yourself with the needs and expectations of HNW clients from the MENA region. Showing that you understand their unique requirements and how to cater to them will set you apart from other candidates.
✨Prepare for Compliance Questions
Since compliance and regulatory standards are crucial in this role, be prepared to discuss how you've ensured adherence to such standards in your previous positions. Highlight your approach to maintaining high-quality sales and compliance within your teams.
