Network Delivery Lead

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto; it’s something we strive towards constantly through our work. Every day we deliver mission-critical services in a secure environment whilst promoting our people-first agenda, a real sense of community, and a healthy work-life balance. Our consistently positive customer feedback and continuous growth help us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations. Due to continued growth, we have an excellent opportunity for an experienced Network Delivery Lead to join our team at our Erskine Site. Successful candidates are required to hold SC clearance or be eligible for vetting.

Responsibilities:

• The network delivery lead is responsible for ensuring all agreed deliverables are met for the represented network service capability.
• Represent all DXC Network Services seamlessly and provide a conduit between our DXC account management team, network operations, project, engineering, architecture, other DXC support groups, client counterparts, and other third-party network service providers or suppliers where required.
• Practice ‘extreme ownership’ of everything DXC network services manage.
• Be responsible for customer satisfaction in relation to DXC network services and escalate issues when necessary.
• Provide thought leadership on all high-severity network incident resolutions and ensure strong and consistent internal and external communication.
• Facilitate regular interaction with our DXC Sales organization and Network Advisory and Consultancy team.
• Establish and maintain a regular delivery governance call with the account team, NOC leaders, and client counterparts.
• Closely manage all network indirect expenses (cross charges).
• Oversee procurement, including vendor delivery coordination and escalations.
• Ensure all managed devices have a current support contract.
• Manage risks and ensure formal Risk Acceptance Forms are signed for any known risks accepted by the account or customer.
• Ensure proactive management of network performance and operability.
• Work with ASO to ensure compliance with contractually agreed security vulnerability management and security report findings.
• Facilitate the propagation of key information to those supporting the account within global network services.
• Closely oversee and manage SW and HW renewal/refresh activities.
• Document and address compliments and complaints.
• Participate in CAB/TAB meetings or manage any delegation through close oversight.
• Maintain a CMDB+ Audit result of above 99% each month.
• Document all hardware and software support contracts in CMDB+ and ensure all network diagrams are in CMDB+.
• Track all SW & HW versions in CMDB+ and report on necessary device upgrades in the monthly NS report.
• Manage Operation Level Agreement (OLA) and Underpinning 3rd party Contracts (UC).
• Describe in CMDB Report all failed RFC's to Network Governance Team (NDL Management and ARL).
• Ensure lead engineer involved in a failed RFC attends a Lessons Learnt session.
• Ensure a recurring governance meeting is conducted with both onshore and offshore network services team leads who support your account.