Customer Analytics Specialist

We have an exciting opportunity in the Unsecured Lending team to join a talented group of Analytical colleagues in driving commercial growth in combination with strong customer outcomes. The role is responsible for ensuring business performance and customer behaviours are understood, to support purpose led strategies and management of the unsecured lending business.

What you’ll be doing:

• Insights into the unsecured lending business, combining low level portfolio performance insight with a macro view of external factors (including competitor activity).
• Utilising analytical platforms and data to provide insight and data led recommendations to support key business trading decisions.
• Evaluation of commercial and credit performance across unsecured lending, leveraging analytics to identify risks and opportunities, working with key stakeholders across the business.
• Adopting a continuous improvement team mindset, identifying opportunities to improve efficiency through the adoption of new technologies, data, segmentation and advanced modelling.
• Working in a team of talented, dedicated colleagues, who can help you apply and develop these skills in a real-world environment.
• Partnering with key stakeholders and business partners, building relationships to obtain engagement and support in delivery of plans.

We need you to have:

• A strong analytical mind, a self-starter and a willingness to learn and develop.
• Previous exposure to coding (SAS, SQL, Python, R) to include summarising and presenting large datasets.
• Excellent numerical skills, be able to demonstrate the ability to interpret data incisively, clearly present the facts and influence outcomes through data led recommendations.
• Experience analysing and interpreting data to solve business problems.
• Proven ability to build trusted relationships with a wide range of stakeholders at all levels, with experience of managing challenge and conflict.

It’s a bonus if you have but not essential:

• A degree from a Mathematical, Economic, or Science discipline.
• Experience within financial services, with knowledge of the end-to-end economics, customer behaviour, strategy, credit reference agencies, and drivers of product profitability.
• Proficiency coding with SAS and SQL and previous experience utilising PowerBI reporting tools.

Red Hot Rewards:

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We’re customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’

Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK. If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references.