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- Tasks: As a Service Engineer, you'll travel to customer sites for servicing and installing hygiene equipment.
- Company: Join Kersia, a leader in biosecurity and food safety, known for its innovative hygiene solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in a thriving industry.
- Why this job: Be part of a team that ensures food safety while gaining hands-on experience in engineering and customer service.
- Qualifications: You need strong mechanical skills and knowledge of IEE Wiring Regulations; customer service experience is a plus.
- Other info: Flexibility is key, as some work may occur during unsociable hours to meet customer needs.
The predicted salary is between 30000 - 42000 £ per year.
About the Company:
Kersia, a global leader in biosecurity and food safety, incorporates Holchem Laboratories Limited, specialist manufacturers of detergents and disinfectants. Holchem provides a unique technical hygiene service to the Food and Service Industries. Consistent growth and investment has enabled the company to develop into one of the UK’s leaders in this market sector working in partnership with both blue chip and Independent Companies.
About the Role:
As the field-based Service Engineer covering the North-west and North Midlands, you will travel to our customer’s sites to advise on, service, repair and install rinsing, chemical dosing and application, and storage equipment. Largely working within the Food Processing, Brewing and Beverage and Food service sectors, looking after the needs of our customers in the way of hygiene and washdown equipment, sometimes at unsociable hours in order to work around production when required. 40 hours/week.
Responsibilities:
- To work together with other members of the Engineering Department to ensure that the best possible standard of service and support is made available to customers.
- To plan, organise and carry out both preventative and emergency maintenance to installed and mobile equipment on customer premises.
- To include System Cleaners washdown equipment, water booster pump sets, double diaphragm pumps, tray wash and dishwasher pumping systems, chemical dilution equipment.
- To carry out installations of hygiene systems/equipment on customer premises and to take responsibility for the cost and quality of work carried out.
- To carry out such work safely, efficiently, punctually and in full cooperation with the customer’s representative.
- To be prepared to respond to customer requests for technical assistance at short notice and at such times as may be necessary to meet reasonable customer demands.
- To be responsible for ensuring that all necessary stocks of materials and components are procured and available to enable installations and maintenance of equipment to proceed as required.
- To complete such documentation as may be required, this includes but is not limited to: completing in app engineer job sheets; uploading and making entries on to a CRM platform; maintaining and updating diary; and the use of company system when updating timesheets.
- To maintain or have maintained all company property including tools, vehicle, vehicle stock, telephone and laptop as required and to maintain their security.
- To present themselves, the company vehicle, and the company in a professional manner at all times.
Preferred Qualifications:
- 17/18th Edition IEE Wiring Regulations
Required Skills:
- Strong Mechanical Understanding
- Technical Expertise in Maintenance and Installation
- Customer Service and Communication
- Organisational and Planning Skills
- Documentation and IT Proficiency
- Safety and Professionalism
Service Engineer employer: Kersia UK
Contact Detail:
Kersia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific equipment and systems mentioned in the job description, such as chemical dosing and washdown equipment. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the food processing and service industries. Attend relevant trade shows or local events to meet potential colleagues and learn more about the challenges they face, which can give you an edge in discussions during the interview.
✨Tip Number 3
Prepare to discuss your experience with emergency maintenance and customer service scenarios. Think of specific examples where you've successfully resolved issues under pressure, as this is crucial for a Service Engineer role.
✨Tip Number 4
Showcase your organisational skills by being punctual and well-prepared for any interviews or meetings. Being able to manage your time effectively is key in this role, especially when working around production schedules.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Service Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved mechanical understanding, technical expertise in maintenance and installation, or customer service. Use specific examples to demonstrate your skills.
Showcase Your Qualifications: Mention your qualifications, especially if you have the 17/18th Edition IEE Wiring Regulations certification. This is a preferred qualification for the role, so make sure it stands out in your application.
Professional Presentation: Ensure your CV and cover letter are well-structured and free of errors. Present yourself professionally in all written communication, as this reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Kersia UK
✨Showcase Your Technical Expertise
Make sure to highlight your strong mechanical understanding and technical expertise in maintenance and installation during the interview. Be prepared to discuss specific examples of past experiences where you successfully resolved technical issues or completed installations.
✨Demonstrate Customer Service Skills
Since the role involves direct interaction with customers, it's crucial to demonstrate your customer service and communication skills. Share instances where you've effectively communicated with clients or resolved their concerns, showcasing your ability to maintain professionalism under pressure.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle emergency maintenance situations. Think of examples from your previous roles where you had to think on your feet and respond quickly to customer needs.
✨Familiarise Yourself with Relevant Regulations
As the position requires knowledge of the 17/18th Edition IEE Wiring Regulations, make sure you're familiar with these standards. Being able to discuss them confidently will show your commitment to safety and professionalism, which is essential for this role.
