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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support private banking clients with their financial needs.
- Company: Coutts is a prestigious private bank known for its commitment to customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and flexible benefits for health and lifestyle.
- Why this job: Join a supportive team with opportunities for personal growth and career advancement.
- Qualifications: Experience in customer service, strong organisational skills, and knowledge of financial regulations required.
- Other info: This role offers structured training and requires flexibility in working hours.
The predicted salary is between 32715 - 45801 £ per year.
Join us as a Customer Service Officer in Coutts. If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role. You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience. In return, you'll be working in a supportive environment with opportunities to advance your personal and career development. We're always here for our customers so you’ll need to be flexible in working a rotating shift pattern. This is a hybrid role so after successful training, you’ll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team.
This job does not meet Skilled Worker visa sponsorship requirements.
What you’ll do:
- We’re looking for someone who can put the customer at the heart of everything they do. This means you’ll be going the extra mile, helping our customers meet their financial arrangements and goals and educating them in the different ways they can do their banking.
- You’ll be their first point of contact, so it’s vital that you deliver outstanding service, every time.
- Day-to-day, you’ll be:
- Accurately completing processes and procedures, providing our customers with a seamless and positive experience.
- Taking the correct actions to deliver good customer outcomes, regularly reviewing their needs.
- Dealing with customer queries in full and on time, referring any to other teams and colleagues where necessary.
- Updating customer information to make sure accurate records are maintained.
The skills you’ll need:
- You’ll bring your experience of delivering outstanding customer service and exceeding expectations in a private banking or financial services environment.
- With strong planning and organisational skills, you’ll be able to work well under pressure, prioritise your tasks and deliver to deadlines.
- You’ll also need:
- A background in providing support to a regulated sales team.
- Good numerical and problem-solving skills and attention to detail.
- An awareness of data protection, money laundering and FCA regulations.
- Good knowledge of Microsoft Office, especially Microsoft Excel.
You’ll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you’re ready and have mastered your current role, we’ll help take your career to the next level.
How we’ll reward you:
Salary: £32,715 per year (pro rata for part time hours worked). You’ll join on a competitive salary of £32,715 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.
Customer Service Officer, Coutts employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer, Coutts
✨Tip Number 1
Familiarise yourself with the specific needs of private banking customers. Understanding their unique financial goals and challenges will help you connect better during interviews and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Brush up on your knowledge of data protection, money laundering, and FCA regulations. Being well-versed in these areas will not only boost your confidence but also show that you take compliance seriously, which is crucial in a regulated environment.
✨Tip Number 3
Highlight your experience with Microsoft Excel and other Office applications. Since the role requires good numerical skills and attention to detail, showcasing your proficiency in these tools can set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions that assess your customer service skills. Think of examples where you've gone the extra mile for a customer or resolved a challenging situation, as this will illustrate your ability to deliver outstanding service.
We think you need these skills to ace Customer Service Officer, Coutts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly in a banking or financial services environment. Use specific examples that demonstrate your ability to exceed customer expectations and deliver outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your strong communication skills. Mention how you can build rapport with private banking customers and provide them with a seamless experience.
Highlight Relevant Skills: In your application, emphasise your planning and organisational skills, as well as your numerical and problem-solving abilities. Make sure to mention your familiarity with data protection and FCA regulations, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Service Officer.
How to prepare for a job interview at NatWest
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering outstanding customer service. Prepare examples of how you've gone the extra mile for customers in previous roles, especially in a financial services environment.
✨Demonstrate Strong Communication Abilities
Since this role involves building rapport with private banking customers, practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle difficult conversations and ensure customer satisfaction.
✨Familiarise Yourself with Relevant Regulations
Brush up on data protection, money laundering, and FCA regulations. Being knowledgeable about these topics will show that you understand the importance of compliance in the financial sector.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of specific scenarios where you've successfully managed customer queries or resolved issues, and be ready to share those experiences.
