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- Tasks: Assist customers with their insurance renewals and provide top-notch service.
- Company: Join a respected Insurance Brokerage in Tunbridge Wells, Kent.
- Benefits: Enjoy a competitive salary, commission opportunities, and a supportive team environment.
- Why this job: Kickstart your career in insurance with growth potential and a focus on customer care.
- Qualifications: Strong communication skills, attention to detail, and a passion for learning are essential.
- Other info: Full-time, permanent role with Monday to Friday schedule and weekend availability.
The predicted salary is between 24500 - 28000 £ per year.
Phoenix Solutions & Consulting are working directly with an esteemed Insurance Brokerage based in Tunbridge Wells, Kent. We are looking for individuals who are seeking their next career opportunity in the Insurance industry, dealing with customer calls and navigating their information while providing a detailed and professional approach to customer care and insurance.
Dealing with Commercial and Private motor insurance, you will be required to follow the FCA and GDPR Guidelines.
Requirements:
- Commitment to providing good customer service
- Excellent telephone manner
- Strong written and oral communication skills
- Attention to detail
- Professional and responsible
- Focused and self-motivated
- Patient and tactful
- Enthusiastic team player
- Keen to learn and progress
- Strong IT skills
This role will involve dealing with customers on their motor insurance renewal, maintaining the standards and providing existing customers with insurance cover. If you are looking for a new career path in Insurance, this is the place for you, with further opportunities to support CERT CII applications.
Job Types: Full-time, Permanent
Pay: £24,500.00 per year + Commission 30k+
Additional pay: Commission pay
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
Work Location: In person
Insurance Renewals Advisor employer: Phoenix SC Ltd
Contact Detail:
Phoenix SC Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Renewals Advisor
✨Tip Number 1
Familiarise yourself with the insurance industry, especially motor insurance. Understanding the basics of policies, renewals, and common customer queries will help you engage confidently during interviews.
✨Tip Number 2
Practice your telephone skills by role-playing customer interactions with a friend or family member. This will help you refine your communication style and ensure you come across as professional and approachable.
✨Tip Number 3
Research the company and its values. Knowing what they stand for and how they operate will allow you to tailor your responses in interviews and demonstrate that you're a good fit for their team.
✨Tip Number 4
Show enthusiasm for learning and progressing in your career. Be prepared to discuss how you plan to develop your skills further, especially regarding the CERT CII applications mentioned in the job description.
We think you need these skills to ace Insurance Renewals Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the insurance industry. Emphasise your strong communication skills and attention to detail, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the insurance sector and your commitment to excellent customer service. Mention specific examples of how you've successfully handled customer interactions in the past.
Highlight Relevant Skills: In your application, clearly outline your IT skills and any experience with FCA and GDPR guidelines. This will demonstrate your readiness to comply with industry standards.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Phoenix SC Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interactions, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to assist a customer, demonstrating your commitment to providing excellent service.
✨Demonstrate Strong Communication Abilities
With the need for excellent telephone manners and strong written communication skills, practice articulating your thoughts clearly. Consider preparing answers to common interview questions that require you to explain complex information simply and effectively.
✨Emphasise Attention to Detail
In the insurance industry, attention to detail is crucial. Be ready to discuss how you ensure accuracy in your work. You might want to share examples of how you've caught errors or improved processes in previous roles.
✨Express Your Enthusiasm for Learning
This position offers opportunities for progression and further qualifications like CERT CII. Show your eagerness to learn and grow within the company by discussing any relevant courses or training you are interested in pursuing.
