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- Tasks: Assist residents with housing enquiries and manage tenancy processes.
- Company: Hyde is a leading provider of affordable homes, focused on community impact.
- Benefits: Enjoy a fantastic pension, life assurance, great holidays, and flexible benefits.
- Why this job: Join a diverse team dedicated to creating thriving neighbourhoods and supporting better futures.
- Qualifications: Strong customer service skills and knowledge of housing management processes required.
- Other info: Hyde values diversity and is a disability confident employer.
The predicted salary is between 24000 - 36400 £ per year.
Hyde is looking to recruit a Housing Advisor. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers to build better futures.
As a Housing Advisor at Hyde, you will be working within the PFI Housing Management team to provide a proactive, effective and customer-focused service to residents, resolving enquiries and supporting housing management processes.
Responsibilities- Act as the first point of contact for all customer enquiries across a broad range of housing services via phone, emails and in person at reception.
- Manage tenancy change processes including mutual exchanges, successions, assignments and unauthorised occupation.
- Respond to partner-generated enquiries.
- Maintain accurate records and manage the flow of customer enquiries via Housing Management systems.
- Strong customer service skills, with the ability to resolve issues effectively at first point of contact.
- Good knowledge of housing management processes and tenancy changes.
- Proficient in using Microsoft Office applications and housing management systems.
- Experience administering casework, preparing referrals and managing debt-related enquiries.
- Ability to work collaboratively with internal and external partners to provide a seamless service.
- Well-organised with a keen eye for detail and excellent record-keeping skills.
- A fantastic pension.
- Life assurance.
- Great holidays.
- An award-winning flexible benefits package.
- Volunteering days.
At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.
Housing Advisor in North London employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor in North London
✨Tip Number 1
Familiarise yourself with the specific housing management processes mentioned in the job description. Understanding mutual exchanges, successions, and assignments will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a Housing Advisor. Role-playing these situations with a friend can help you articulate your problem-solving abilities effectively during the interview.
✨Tip Number 3
Research Hyde's values and community impact initiatives. Being able to discuss how your personal values align with theirs will demonstrate your commitment to their mission and make you a more appealing candidate.
✨Tip Number 4
Network with current or former employees of Hyde, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Housing Advisor in North London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Housing Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service skills and any experience you have in housing management or related fields. Use specific examples to demonstrate your ability to resolve issues effectively.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office applications and any housing management systems you have used. This will show that you are well-equipped to handle the technical aspects of the role.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at Hyde. Mention their commitment to diversity and inclusion, and how you can contribute to this culture.
How to prepare for a job interview at The Hyde Group
✨Showcase Your Customer Service Skills
As a Housing Advisor, you'll need to demonstrate strong customer service skills. Prepare examples of how you've effectively resolved customer issues in the past, especially at the first point of contact.
✨Familiarise Yourself with Housing Management Processes
Make sure you have a good understanding of housing management processes and tenancy changes. Brush up on relevant terminology and procedures so you can speak confidently about them during the interview.
✨Highlight Your Organisational Skills
Being well-organised is crucial for this role. Be ready to discuss how you manage your workload, keep accurate records, and ensure that customer enquiries are handled efficiently.
✨Emphasise Collaboration and Inclusivity
Hyde values diversity and collaboration. Share experiences where you've worked with internal and external partners to provide seamless service, and express your commitment to fostering an inclusive environment.
