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- Tasks: Support clients with pension inquiries and ensure a positive customer experience.
- Company: WFOSL, part of Wipro, excels in regulated pension outsourcing services.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and growth opportunities.
- Why this job: Join a dynamic team focused on enhancing customer experiences and service excellence.
- Qualifications: High school diploma, customer service experience, and strong communication skills required.
- Other info: WFOSL values diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Join our team at WFOSL as a Customer Support Advisor - Pensions, where you will play a vital role as a Junior Customer Service Representative. Your main responsibility will be to act as the primary point of contact for clients and beneficiaries regarding pension-related inquiries. You will provide exceptional service and support, ensuring a positive customer experience and adherence to service level agreements. As a part of Servaada, a Wipro company, you will receive training on pension products and processes to excel in your role. Your presence in the office for 5 days a week will contribute to the seamless operation of customer support.
About WFOSL: Servaada, a Wipro company, is a leading provider for pension schemes authorized by the FCA. At WFOSL, we offer regulated outsourcing services within the Financial Services industry. We provide end-to-end front and back-office support to ensure our clients receive exemplary service.
Your Benefits: As a Junior Customer Service Representative, you will receive a competitive salary, a comprehensive benefits package, and opportunities for personal and professional development. You will be part of a dynamic team dedicated to enhancing customer experiences and upholding service excellence.
Responsibilities: As a Customer Support Advisor for pensions, your responsibilities will include:
- Acting as the primary point of contact for pension-related inquiries.
- Responding promptly to customer queries via various channels.
- Providing accurate information on pension plans.
- Guiding clients through online portals.
- Escalating complex issues.
- Maintaining customer records.
- Staying updated on pension regulations.
- Participating in training sessions.
- Contributing to process improvement.
Mandatory Skills: Qualified candidates will possess a high school diploma or equivalent, prior experience in customer service, excellent communication skills, empathy, and patience in handling customer inquiries.
Desirable Skills & Knowledge: Desired skills include the ability to multitask effectively, proficiency in customer service software and Microsoft Office applications, strong problem-solving skills, a proactive attitude, teamwork, and flexibility to work in shifts.
Equal Opportunities: WFOSL is committed to creating a diverse and inclusive workplace. We are advocates for positive change and conscious inclusion, welcoming applicants from all backgrounds to join our team and contribute to a culture of equality and diversity.
Performance Parameters: Service Desk Delivery: Adherence to TAT, SLA per SoW, Minimal Escalation, Customer Experience Personal: Attendance, Documentation etc.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
Contact Detail:
Wipro Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Pensions
✨Tip Number 1
Familiarise yourself with pension products and regulations. Understanding the basics of pensions will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer interactions. Role-playing scenarios with friends or family can help you build confidence and improve your ability to empathise with customers.
✨Tip Number 3
Research WFOSL and its services thoroughly. Knowing about the company’s values, mission, and the specific services they offer will allow you to tailor your conversations and show genuine interest in being part of their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Customer Support Advisor role, which can help you stand out during the selection process.
We think you need these skills to ace Customer Support Advisor - Pensions
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Customer Support Advisor - Pensions position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in financial services or pensions. Use specific examples to demonstrate your communication skills, empathy, and problem-solving abilities.
Showcase Your Skills: Make sure to mention your proficiency in customer service software and Microsoft Office applications. If you have experience multitasking or working in a team, include those details to show you can thrive in a dynamic environment.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to enhancing customer experiences at WFOSL. Be sure to convey your proactive attitude and willingness to learn.
How to prepare for a job interview at Wipro Technologies
✨Know Your Pensions
Familiarise yourself with basic pension concepts and the specific products offered by the company. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your communication skills, empathy, and problem-solving abilities. Be ready to discuss how you've handled difficult customer interactions.
✨Demonstrate Teamwork
Since this role involves working closely with a team, be prepared to discuss your experience in collaborative environments. Highlight instances where you contributed to team success or improved processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, training opportunities, and expectations for the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
