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- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Greggs, a fun and inclusive company that values every team member.
- Benefits: Enjoy competitive pay, discounts, free drinks, paid breaks, and a growing holiday entitlement.
- Why this job: Be part of a supportive culture where your leadership can shine and impact customers positively.
- Qualifications: Previous supervisory experience in a customer-focused role is preferred.
- Other info: We celebrate diversity and encourage everyone to be themselves at work.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Shift Manager and you'll be part of a team that loves putting customers first. As part of the management team, you'll be responsible for looking after the shop when the Manager isn't around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.
While no two shifts will be the same, during a typical shift you can expect to:
- Inspire the team to deliver amazing results and maintain the excellent standards of the shop
- Lead by example and serve our customers in a fast and friendly manner
- Prepare our much-loved products, including making sandwiches and managing the ovens
- Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
- Keep the shop looking clean, tidy and presentable
What we can offer you:
- Competitive pay paid weekly
- Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
- Free hot drinks for you to enjoy while on shift
- Paid breaks allowing you to recharge your batteries
- We share 10% of all our profits with our colleagues
- Health and Wellbeing App providing Remote GP and Physiotherapy services
- Holiday entitlement that grows as your career grows with us
- Colleague share plans to help you invest and save for your future
- Pension scheme to help you plan for your future. We'll match your contributions up to 7%
- Confidential employee assistance app and helpline to help with your wellbeing
- Long service awards celebrating key milestones in your career
- Savings and discounts for your everyday shopping, leisure and wellbeing
About you:
You'll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you've got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!
About us:
Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.
Shift Manager in Middlesbrough employer: Greggs plc
Contact Detail:
Greggs plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager in Middlesbrough
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes us unique will help you align your approach during the interview, showcasing how you can contribute to our inclusive environment.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Highlight specific situations where you successfully managed challenges in a customer-focused setting.
✨Tip Number 3
Show your passion for customer service by thinking of ways you can enhance the customer experience at Greggs. Be ready to discuss innovative ideas during your interview that reflect our commitment to putting customers first.
✨Tip Number 4
Research common challenges faced by shift managers in retail environments. Being prepared to discuss how you would handle these challenges will demonstrate your readiness for the role and your proactive mindset.
We think you need these skills to ace Shift Manager in Middlesbrough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory experience and customer service skills. Use specific examples that demonstrate your leadership abilities and how you've motivated a team in the past.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your alignment with Greggs' inclusive culture. Mention why you want to work specifically for Greggs and how you can contribute to their team.
Showcase Relevant Experience: When detailing your work history, focus on roles where you had similar responsibilities, such as managing a team or ensuring customer satisfaction. Highlight any achievements that reflect your ability to inspire and lead.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Shift Manager.
How to prepare for a job interview at Greggs plc
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your natural leadership abilities. Be prepared to share examples of how you've motivated a team in the past and how you can inspire others to deliver exceptional customer service.
✨Understand the Customer Experience
Since the role focuses on providing a brilliant experience for customers, make sure you understand the different channels they use. Familiarise yourself with the in-shop, delivery, Click+Collect, and drive-thru services, and be ready to discuss how you would enhance these experiences.
✨Emphasise Team Support and Inclusivity
Greggs values an inclusive culture, so highlight your commitment to supporting diversity within the team. Share any experiences where you've fostered an inclusive environment or helped colleagues feel valued and respected.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations during a shift. Think about scenarios like managing stock levels, dealing with customer complaints, or ensuring cleanliness in the shop, and prepare your responses accordingly.
