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For Companies At a Glance
- Tasks: Engage with customers, sell products, and retain clients through meaningful conversations.
- Company: Join a dynamic team focused on delivering top-notch customer service in Seaham.
- Benefits: Enjoy uncapped commission and comprehensive training to kickstart your career.
- Why this job: Be part of a vibrant culture while making a real impact on customer satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills!
- Other info: Earn between £23,809.50 and £24,064 per annum with exciting growth opportunities.
The predicted salary is between 23809 - 24064 £ per year.
We are recruiting for Customer Service Advisors to earn up to £24,064 per annum.
Customer Service Advisor benefits:
- Uncapped commission
- Training is included to prepare you for this role
Customer Service Advisor role:
This team sells products to new and existing customers which includes Mobile, Sim contracts, tablets, laptops, smart watches, home Broadband, TV, 4G Wi-Fi (Mobile and Home) and also insurance to cover some of these devices. This team will also deal with customers looking to cancel, so it is about having a conversation to see why and retaining the customer.
Customer Service Advisor pay: £23,809.50 - £24,064 per annum
Customer Service Advisor in Seaham employer: Back 2 Work
Contact Detail:
Back 2 Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Seaham
✨Tip Number 1
Familiarise yourself with the products and services we offer, such as mobile contracts, tablets, and broadband. This knowledge will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. Focus on how to handle objections and retain customers, as this is a key part of the Customer Service Advisor role.
✨Tip Number 3
Research common customer service scenarios and think about how you would respond. Being prepared with examples of how you've successfully resolved issues in the past can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and our company during your interactions. A positive attitude and genuine interest in helping customers can make a lasting impression on the hiring team.
We think you need these skills to ace Customer Service Advisor in Seaham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Service Advisor. Highlight your experience in sales and customer retention, as these are key aspects of the role.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and sales. Use specific examples that demonstrate your ability to engage with customers and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for this company and how your skills align with their needs, particularly in selling products and retaining customers.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Back 2 Work
✨Know the Products Inside Out
Familiarise yourself with the range of products and services offered, such as mobile contracts, tablets, and broadband. Being knowledgeable will help you answer questions confidently and demonstrate your interest in the role.
✨Practice Active Listening
As a Customer Service Advisor, you'll need to understand customer needs effectively. During the interview, show that you can listen actively by summarising what the interviewer says and responding thoughtfully.
✨Prepare for Retention Scenarios
Since part of the role involves retaining customers, think about how you would handle cancellation requests. Prepare examples of how you might engage a customer in conversation to understand their concerns and offer solutions.
✨Show Enthusiasm for Teamwork
Customer service roles often require collaboration. Be ready to discuss your experiences working in teams and how you contribute positively to group dynamics, as this will resonate well with the interviewers.
