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- Tasks: Manage 35-40 key customer accounts, focusing on retention and revenue growth.
- Company: Join a leading SaaS provider driving digital transformation across the UK and beyond.
- Benefits: Enjoy remote work flexibility, career progression, and full travel reimbursement.
- Why this job: Be part of a mission-led team with autonomy and the chance to make a real impact.
- Qualifications: 3+ years in Account Management or Customer Success, with strong communication skills.
- Other info: Opportunity for high-impact engagement and collaboration with various teams.
The predicted salary is between 36000 - 60000 £ per year.
Location: UK (Remote with occasional travel required)
Salary: £50k Base + 20% Annual Bonus
A market-leading SaaS provider is scaling its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM). You’ll manage a portfolio of high-value accounts, helping drive digital transformation.
The Role
As a Strategic Account Manager, you will manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers.
Key Responsibilities:
- Customer Retention & Engagement
- Own a portfolio of 35–40 accounts, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Develop and execute strategic account plans aligned to customer business goals.
- Revenue Growth & Expansion
- Identify upsell and cross-sell opportunities for new modules, features, and services.
- Collaborate with Sales and BDRs to expand accounts and drive contract renewals.
- Strategic Advisory & Customer Advocacy
- Lead QBRs, discussing goals, adoption metrics, and opportunities to scale.
- Serve as a strategic advisor, sharing best practices and industry trends.
- Internal Collaboration
- Align closely with Sales, Product, Support, and Implementation teams.
- Champion the voice of the customer internally to shape product roadmap and services.
- Support onboarding and customer enablement efforts as needed.
- Data-Driven Success
- Track KPIs and feature adoption rates.
What Does Success Look Like? You deliver 110%+ Net Revenue Retention across your portfolio, complete quarterly onsite engagements, and consistently expand accounts while driving strong customer satisfaction.
Who We’re Looking For:
- 3+ years in Account Management, Customer Success, or similar roles within SaaS. Proven track record driving customer retention and expansion.
- Strong experience running QBRs, conducting onsite meetings, and engaging at exec level.
- Analytical and data-driven with a proactive approach to customer health and churn prevention.
- Excellent relationship-builder and confident communicator.
- Flexibility to travel nationally.
- Experience in high-growth SaaS environments (bonus).
- Familiarity with Gainsight, Salesforce, or HubSpot (bonus).
What’s on Offer? Autonomy and ownership of a high-value portfolio and career progression in a growing, mission-led SaaS company. Structured onboarding, a collaborative team, and full travel reimbursement.
Note: Due to high application volumes, if you have not been contacted within 7 days, please assume your application was unsuccessful.
Strategic Account Manager employer: CD Recruitment
Contact Detail:
CD Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges faced by customers in this space. Understanding their pain points will help you engage more effectively during interviews and demonstrate your ability to drive customer success.
✨Tip Number 2
Prepare to discuss your experience with QBRs and how you've successfully managed key accounts in the past. Be ready to share specific examples of how you've driven retention and revenue growth, as this will showcase your strategic thinking.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Demonstrate your analytical skills by preparing to discuss how you track KPIs and feature adoption rates. Being data-driven is crucial for this role, so showing that you can leverage data to inform your strategies will set you apart.
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management and Customer Success, particularly within SaaS. Emphasise your achievements in customer retention and revenue growth to align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission and how your skills can contribute to their goals. Mention specific experiences where you've successfully managed accounts and driven customer satisfaction.
Highlight Relevant Skills: In your application, focus on key skills such as relationship-building, analytical thinking, and your ability to conduct QBRs. Use examples to demonstrate how these skills have led to successful outcomes in previous roles.
Showcase Data-Driven Success: Include metrics and KPIs from your past experiences that illustrate your impact on customer retention and revenue growth. This will help you stand out as a candidate who understands the importance of data in driving success.
How to prepare for a job interview at CD Recruitment
✨Understand the Role
Make sure you have a clear understanding of what a Strategic Account Manager does. Familiarise yourself with key responsibilities like customer retention, revenue growth, and leading QBRs. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Achievements
Prepare to discuss specific examples from your past roles that demonstrate your success in account management and customer retention. Highlight any metrics or KPIs you've achieved, especially those related to Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Think about how you would approach upselling or cross-selling opportunities and how you would manage difficult customer situations.
✨Research the Company and Industry
Do your homework on the company and its position within the SaaS market. Understand their products, services, and recent developments. This knowledge will allow you to engage in meaningful conversations and demonstrate your genuine interest in the role.
