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For Companies At a Glance
- Tasks: Lead strategic relationships and manage complex accounts for a major UK bank.
- Company: Join Mastercard, a global leader in payment solutions, driving innovation and growth.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Be part of a pivotal role that shapes the future of banking partnerships and drives social impact.
- Qualifications: Proven experience in account management, strong communication skills, and financial acumen required.
- Other info: Engage with diverse teams and stakeholders to deliver exceptional service and insights.
The predicted salary is between 43200 - 72000 £ per year.
The UK & Ireland Bank Partnerships team works with key bank partners across the UK and Ireland. We’re looking for an experienced Account Director to lead the commercial issuing relationship with one of our biggest strategic customers in the UK. You’ll work in a dedicated team for this large UK bank; working closely with colleagues across the account, which spans consumer, SME and large market segments as well as several strategic initiatives. We are at a pivotal point in our relationship with this partner. This will be a high-profile role, integral to retaining and growing this important business for Mastercard.
Key responsibilities:
- Lead the relationship across SME and large market segments, being a strategic advisor, delivering best-in-class service, insights, products and value to the customer.
- Develop a range of strong relationships across the bank with decision-makers and influencers, identifying opportunities to grow the partnership, with a focus on increasing market share, volume and revenue growth.
- Manage a large, complex deal, monitoring performance and managing the P&L.
- Negotiate and close new business opportunities, particularly focusing on future-proofing the partnership and diversifying across the bank.
- Play a leading role in retaining and winning new business, thinking strategically and creatively.
- Show a deep understanding of market trends, regulation, technology and the competitive landscape, particularly in commercial payments, including the SME and large market sectors.
- Deliver best-in-class account governance, including quarterly and annual reviews, financial performance, data and insights, account planning and tracking incentives.
- Engage when required in operational activities, and deal with incidents and escalations as needed.
- Work with a wide range of internal teams, bringing the best of Mastercard and exciting them to want to be part of the journey with this strategic partner.
All about you:
- You’ll have a proven track record in leading large, strategic relationships, with extensive account management experience.
- This account covers SME and B2B payments, so experience and knowledge of commercial solutions is highly preferred.
- You love building strong relationships, managing a range of contacts and building credibility with decision makers and influencers across the bank.
- You’re an outstanding communicator, able to engage multiple different stakeholders.
- You’ll be skilled at reading a room and adjusting your message accordingly.
- You’ll be experienced in managing large, complex deals, monitoring financial performance, winning new business and negotiating.
- You have sound business judgment with proven financial acumen, analytical skills and data proficiency.
- You challenge the status quo, coming up with new ideas, thinking creatively and showing excellent attention to detail.
- You bring people with you: you’ll secure and coordinate resources across Mastercard’s organisation.
- You’ll need to engage all parties to get to the heart of issues and opportunities, and influence and build consensus across a variety of internal and external colleagues at all levels.
Director, Account Management employer: MasterCard
Contact Detail:
MasterCard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Account Management
✨Tip Number 1
Familiarise yourself with the key players in the UK banking sector. Understanding their business models and challenges will help you tailor your approach and demonstrate your value as a strategic advisor during interviews.
✨Tip Number 2
Network with professionals in account management and commercial payments. Attend industry events or webinars to connect with potential colleagues and decision-makers, which can give you insights into the role and the company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large, complex deals in the past. Highlight your negotiation skills and ability to drive revenue growth, as these are crucial for this position.
✨Tip Number 4
Stay updated on market trends and regulatory changes in the commercial payments landscape. Being knowledgeable about current events will not only impress your interviewers but also show that you're proactive and engaged in the industry.
We think you need these skills to ace Director, Account Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in account management, particularly with large strategic relationships. Emphasise your skills in managing complex deals and your understanding of commercial payments, especially in the SME and B2B sectors.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your passion for building strong relationships and your ability to engage stakeholders. Use specific examples from your past experiences that showcase your strategic thinking and creativity in overcoming challenges.
Highlight Relevant Achievements: When detailing your work history, focus on quantifiable achievements that relate to the key responsibilities of the role. Mention any successful negotiations or business growth initiatives you've led, and how they contributed to the overall success of your previous employers.
Showcase Your Communication Skills: Since the role requires outstanding communication abilities, consider including a section in your application that illustrates your experience in engaging with diverse stakeholders. You might want to mention any presentations, reports, or cross-functional collaborations you've been involved in.
How to prepare for a job interview at MasterCard
✨Showcase Your Relationship-Building Skills
As a Director of Account Management, your ability to build and maintain strong relationships is crucial. Prepare examples of how you've successfully engaged with decision-makers and influencers in previous roles, highlighting your communication skills and ability to adapt your message to different audiences.
✨Demonstrate Financial Acumen
Given the role's focus on managing P&L and complex deals, be ready to discuss your experience with financial performance monitoring. Bring specific examples of how you've used data to drive decisions and improve outcomes in past positions.
✨Understand Market Trends
Familiarise yourself with current trends in commercial payments, especially within the SME and large market sectors. Be prepared to discuss how these trends could impact the partnership and suggest innovative solutions that align with the bank's goals.
✨Prepare for Strategic Discussions
This role requires strategic thinking and creativity. Think about how you can contribute to future-proofing the partnership and diversifying offerings. Prepare to share your ideas on potential growth opportunities and how you would approach negotiations to close new business.
