Brand Specialist (Supervisor) - Designer Room, Womenswear 2nd Floor (Full-time)

Brand Specialist (Supervisor) – Designer Room, Womenswear 2nd Floor (Full-time)

Job Introduction

As Brand Specialist you will:

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
• Excite and motivate other colleagues in your department by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales.
• Understand the need to take responsibility for tasks that may go beyond the role expectation, spotting opportunities to improve business, customer service, and retail standards.
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
• Build and develop your own client base, using your exceptional service skills to nurture customer relationships that you will maintain through your unique personal service.

A bit about you:

• All over the numbers. You will be set sales, CRM, and NPS targets to name a few. Even if you haven’t had much firsthand exposure to this data, you will have the curiosity and appetite to learn more.
• A great communicator. Passionate about our products, this combination will mean you can deliver inspiring brand training to your team.
• Well informed. You will make it your business to know what our competitors are up to.
• Known to be a sales and service expert.
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges, or customer feedback.
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries or coaching support.
• A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards, and inspire others to deliver the same.
• An example of our values, a trusted and respected colleague.

This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

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