Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide remote desktop support via phone, email, and remote access.
- Company: Join a successful small business supporting IT and telecoms across the country.
- Benefits: Enjoy a varied role with training provided and potential for career progression.
- Why this job: Experience diverse challenges daily while delivering excellent customer service in a supportive team.
- Qualifications: Previous IT Desktop Support experience is preferred; no formal qualifications required.
- Other info: Working hours are 9am - 5pm, Monday to Friday; apply quickly for a fast response!
The predicted salary is between 30000 - 42000 £ per year.
Our client is a successful small business who work with organisations across the country, supporting their customers with all areas of IT desktop and telecoms support.
Your role will be to provide remote desktop support to users over the telephone, email and via remote access. This support could be in areas such as:
- Resolving general IT/computer issues such as network connectivity (LAN/WAN) on desktops, laptops, routers, printers etc.
- General peripheral support.
- Issues of slowdown/crashing.
- Support with telecoms equipment.
Providing excellent customer service and working to a fixed first time mentality. This is a varied and interesting role, with no two days the same! We are therefore looking for someone who has previous experience of providing IT Desktop Support to 1st/2nd line level, and is a natural team-worker.
There is no requirement to hold a qualification in IT as training will be provided, but you would need to have an interest in IT technology as well as practical experience of connecting and managing PC networks in a workplace.
This is a great opportunity as there is room for progression into a field-based infrastructure engineer role in the future!
Working hours are 9am - 5pm, Monday to Friday. The company are looking to hire someone quickly, so please apply today for a fast response.
IT Desktop Support 1st/2nd Line employer: Plus One Recruitment
Contact Detail:
Plus One Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support 1st/2nd Line
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to desktop support. Being able to discuss specific examples of problems you've solved in the past will show your practical experience and understanding of the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves a lot of interaction with users, demonstrating your ability to communicate effectively and provide excellent support will set you apart from other candidates.
✨Tip Number 3
Research the company and its clients. Understanding their business model and the types of organisations they work with can help you tailor your conversation during the interview, showing that you're genuinely interested in the position.
✨Tip Number 4
Prepare for technical questions related to network connectivity and peripheral support. Being ready to explain how you would troubleshoot common issues will demonstrate your readiness for the role and your hands-on experience.
We think you need these skills to ace IT Desktop Support 1st/2nd Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in IT Desktop Support, especially at the 1st/2nd line level. Emphasise any relevant skills such as troubleshooting, customer service, and familiarity with network connectivity.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT technology and your practical experience. Mention specific examples of how you've resolved IT issues in the past and your approach to providing excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your skills related to remote desktop support, including your ability to handle various IT issues like network connectivity and peripheral support. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Plus One Recruitment
✨Brush Up on Technical Knowledge
Make sure you're familiar with common IT issues, especially those related to desktop support. Review topics like network connectivity, peripheral troubleshooting, and telecoms equipment. This will help you answer technical questions confidently.
✨Demonstrate Customer Service Skills
Since the role emphasises excellent customer service, prepare examples of how you've successfully assisted users in the past. Highlight your ability to communicate clearly and patiently, especially when resolving issues over the phone or via email.
✨Show Your Team Spirit
As a natural team-worker, be ready to discuss how you collaborate with colleagues. Share experiences where teamwork led to successful problem-solving or improved service delivery, as this aligns with the company's values.
✨Express Your Interest in IT
Even though formal qualifications aren't required, showing a genuine interest in IT technology is crucial. Talk about any personal projects, relevant hobbies, or continuous learning efforts that demonstrate your passion for the field.
