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For Companies At a Glance
- Tasks: Engage with customers, handle calls, and provide solutions for financial products.
- Company: Join a reputable financial services business in Bradford with strong partnerships globally.
- Benefits: Enjoy a competitive salary, bonus potential, and excellent benefits with no weekend shifts!
- Why this job: Be part of a new team, grow your skills, and advance your career in a supportive environment.
- Qualifications: Previous customer service or sales experience is essential; financial services experience is a plus.
- Other info: Flexible shifts and a focus on customer-centric service make this role exciting!
Basic salary circa £24k + bonus earning potential of £4k-£6k. Total package circa £30k.
Location: Bradford, West Yorkshire
Working hours: Monday - Thursday 8:30am - 5:30pm (shifts rota e.g. 8:30-4:30pm / 9:30-5:30pm) - No weekends!
Excellent benefits package - apply to find out more!
We are proud to be working with a class-leading business in Bradford, West Yorkshire that boasts real longevity in their field and an outstanding reputation in the market, with partnerships with some of the biggest brands in the world. The foundations of their success have been built on their customer-centric approach and their caring and supportive approach to their staff. This is a business that will truly enable your development, nurture your ability, and help you become an expert in your field.
You will be based in the Bradford office and part of a new highly skilled team of multi-skilled customer service advisors. This is a financial services business, so upholding the highest standards is imperative. While you will be having service and sales conversations, you will put the customer at the heart of everything you do.
On a daily basis, you will handle calls to and from customers regarding a range of financial products, ensuring the best outcome for the customer.
It’s worth pointing out that given this is a new team, there will be lots of opportunities to progress as the department grows, so if you are ambitious, this could be a great opportunity for you!
Previous Customer Service or Sales experience is essential; however, experience from a financial services environment, while desirable, is not essential. All Customer Service and Sales backgrounds will be considered.
If you have the right customer service or sales experience and live in the Bradford area, apply now.
Customer Service Representative employer: Optimise Talent Ltd
Contact Detail:
Optimise Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding basic concepts and terminology can help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Highlight your customer service skills in conversations. Be prepared to share specific examples of how you've successfully resolved customer issues or improved customer satisfaction in previous roles.
✨Tip Number 3
Research the company’s values and culture. Knowing what they stand for will allow you to align your responses with their expectations, showing that you're a great fit for their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the interview process and the company culture, which can be invaluable when preparing for your application.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service or sales experience. Use specific examples that demonstrate your ability to handle customer inquiries and provide solutions, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the financial services sector. Mention why you are interested in this particular company and how you can contribute to their customer-centric approach.
Highlight Key Skills: In your application, emphasise skills such as communication, problem-solving, and empathy. These are essential for a Customer Service Representative, especially in a financial services environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Optimise Talent Ltd
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous customer service or sales experience in detail. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your ability to put the customer at the heart of everything you do.
✨Understand the Company and Its Values
Research the company’s reputation and its approach to customer service. Familiarise yourself with their partnerships and the financial products they offer. This knowledge will help you align your answers with their values during the interview.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Practising these scenarios beforehand can help you feel more confident and showcase your problem-solving skills effectively.
✨Express Your Ambition for Growth
Since this is a new team with opportunities for progression, make sure to express your ambition and desire to grow within the company. Discuss how you plan to develop your skills and contribute to the team's success.
