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- Tasks: Lead gaming experiences and ensure customers leave with smiles after their Houdini adventure.
- Company: Join Houdini's Escape Rooms, part of Ten Entertainment Ltd, for a thrilling work environment.
- Benefits: Enjoy free bowling, food, enhanced leave, health care, and career development opportunities.
- Why this job: Be part of a creative team that values innovation and teamwork in an exciting atmosphere.
- Qualifications: Previous customer service experience and strong public speaking skills are essential.
- Other info: Flexible hours and potential for career growth from Team Member to management roles.
The predicted salary is between 24000 - 36000 £ per year.
Game Master – York Are you ready to take the lead in crafting unforgettable gaming experiences? Join our team as a Game Master, where you’ll be the architect of fun, ensuring every customer leaves with a smile after an exhilarating Houdini adventure! Part of Ten Entertainment Ltd, working for Houdini’s Escape Rooms is not just a job; it’s an opportunity to be part of an enchanting and thrilling experience that captivates both employees and customers alike. As an employee at Houdini’s, you’ll find yourself immersed in a dynamic and creative environment inspired by the legendary escape artist, Harry Houdini. The company values innovation, incorporating cutting-edge technology into its rooms to create an unforgettable atmosphere. If you’re seeking a workplace that values creativity, teamwork, and the thrill of the unexpected, working for Houdini’s Escape Rooms is the key to unlocking a truly magical career experience. The Role As a Game Master you will be responsible for welcoming and engaging with customers, and providing pre-game information about their gaming experience. Part of your daily routine will involve providing an excellent customer experience, by managing game flow, conducting debrief sessions, and taking team photos, whilst being responsible for customer safety. You will also be responsible for ensuring that consistent uniform standards are maintained and training new members of the team. You will need to be passionate, with positive energy and have strong attention to detail, you will also need to be confident and comfortable when dealing with large groups of customers. The Role Previous customer service experience Skilled in public speaking, with the ability to engage and captivate groups effectively. Proven ability to think on your feet and address challenges proactively. Flexible availability to meet operational needs. Our Fantastic Benefits Free Bowling for family and friends Free Food Enhanced Maternity, Paternity, Adoption leave Medicash Health Care Cash Back Scheme Employee Assistance Programme Free counselling Life assurance – 2 x annual salary Long Service Awards Discretionary Bonus Scheme Career Development If you are looking for career development, then Houdini’s / Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success! Most of our managers joined us as a Team Member and have progressed into management or senior roles. What Happens Next? If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Game Master - York employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Game Master - York
✨Tip Number 1
Show your passion for gaming and customer service during the interview. Share specific examples of how you've created memorable experiences for customers in previous roles, as this aligns perfectly with the Game Master position.
✨Tip Number 2
Demonstrate your public speaking skills by engaging with the interviewers. Practice presenting a brief introduction about yourself or a fun fact related to escape rooms to showcase your ability to captivate an audience.
✨Tip Number 3
Be prepared to discuss how you handle unexpected challenges. Think of a time when you had to think on your feet in a customer service scenario and explain how you resolved the situation effectively.
✨Tip Number 4
Highlight your flexibility and willingness to adapt to different operational needs. Mention any experience you have with working varied hours or in dynamic environments, as this is crucial for the role of a Game Master.
We think you need these skills to ace Game Master - York
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Game Master. Highlight your customer service experience and any relevant skills in public speaking or group engagement.
Tailor Your CV: Customize your CV to reflect the qualities that Houdini's Escape Rooms values, such as creativity, teamwork, and attention to detail. Use specific examples from your past experiences that demonstrate these traits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable experiences. Mention why you are excited about the opportunity to work at Houdini's and how you can contribute to the team.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that all documents are formatted correctly and that your contact information is up to date.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for gaming and customer experiences during the interview. Share any personal stories or experiences that highlight your love for games and how you believe they can create unforgettable moments for customers.
✨Demonstrate Your Public Speaking Skills
Since the role requires engaging with large groups, practice your public speaking skills before the interview. You might be asked to present a scenario or engage in a mock game session, so being confident and captivating will set you apart.
✨Highlight Your Customer Service Experience
Prepare examples from your previous customer service roles where you successfully managed challenging situations or created memorable experiences for customers. This will show your ability to think on your feet and maintain a positive atmosphere.
✨Emphasize Teamwork and Flexibility
Discuss your experience working in teams and your flexibility in adapting to different situations. The company values teamwork and the ability to meet operational needs, so showcasing your collaborative spirit will resonate well with the interviewers.
