Audio Visual Support Engineer

Senior Support Services Engineer – Audio Visual / IT Support

London (with occasional travel)
Full-Time | Permanent
£32,000 to £37,000 per annum

Are you a technically strong AV professional looking to step up into a senior support role? Do you thrive on solving complex technical challenges, supporting high-end AV and IT systems, and mentoring others to deliver exceptional service?

Our client, an established and innovative provider of integrated audio-visual and collaboration solutions, is seeking a Senior Support Services Engineer to become a key player within their growing service and support division.

About the Role

As the Senior Support Services Engineer, you will act as the go-to technical expert for both clients and junior team members. You\’ll take the lead on complex fault-finding, escalations, and preventative maintenance, while helping to build a culture of excellence in service delivery.

Your day-to-day will include:

1. Troubleshooting and resolving issues across AV systems, video conferencing platforms, networks, and control systems (Crestron, QSC, Yealink, Neat, Bose).
2. Providing first-class support both remotely and on-site, ensuring timely and effective resolution of client service tickets.
3. Configuring and programming systems to meet evolving client needs.
4. Conducting preventative maintenance and system health checks to reduce downtime and ensure optimal performance.
5. Acting as an escalation point and mentoring junior engineers, providing training and technical guidance.
6. Supporting system documentation and creating clear, professional guides and client reports.
7. Playing a key role in ongoing support system development, remote access tools, and continuous improvement.

What the Client is Looking For

To thrive in this role, you\’ll need a blend of technical expertise, problem-solving ability, and a service-focused mindset. We\’re looking for someone who is both methodical and personable, with the ability to communicate complex issues in a calm and professional manner.

Essential Experience/Skills:

1. Proven experience supporting and troubleshooting AV and IT systems in field and/or office-based roles.
2. Strong technical knowledge of video conferencing (Teams, Zoom, Webex), networking, audio systems, and control platforms (Crestron, QSC, etc.).
3. Comfortable responding to and managing service tickets using platforms like Freshdesk (or similar).
4. Experience in configuring, installing, and supporting AV solutions in client-facing environments.
5. A positive, proactive attitude and the ability to mentor junior colleagues effectively.

Desirable:

1. Industry certifications such as CTS (Certified Technology Specialist), QSC or Crestron training.
2. Experience working with platforms such as Yealink, Neat, DSPs, or similar AV technologies.

Why Join Our Client?

This is a fantastic opportunity to join a company that:

1. Values professionalism without corporate stiffness – you\’ll be part of a supportive and passionate team.
2. Offers the chance to work on exciting projects with high-profile clients and evolving technologies.
3. Encourages continuous learning and career progression, with regular training and technical development opportunities.
4. Provides a platform to have your voice heard and make a tangible impact on support processes and client success.

INDAV

Join a market leader in high-end AV and smart home solutions and take your career to the next level. Apply now!

How to Apply

If you\’re ready to take your expertise to the next level, we want to hear from you! Submit your CV today, and we\’ll contact shortlisted candidates promptly.

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