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- Tasks: Lead a team to create an exceptional customer experience in a vibrant environment.
- Company: Join M&S, a beloved UK brand known for quality food and drink options.
- Benefits: Enjoy 75% meal discounts, employee perks, and access to training programmes.
- Why this job: Be part of a diverse culture that values growth, inclusivity, and exceptional service.
- Qualifications: Must be 18+ with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Flexible part-time shifts available, perfect for students looking to earn while they learn.
Pay Rate: £13.30 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour.
Shift Pattern: We have Part-Time (16hrs) roles available. Working every Saturday and Sunday between 13:00 - 21:30.
You will have at least 1 year of experience working as a supervisor/manager in a similar high-volume hospitality or retail role. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
As part of our team, you’ll play a pivotal role in delivering exceptional customer experiences.
WHY JOIN SSP AS A DUTY MANAGER?
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager M&S employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager M&S
✨Tip Number 1
Familiarise yourself with M&S's values and customer service standards. Understanding their commitment to quality and excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in high-volume environments. Be ready to share specific examples of how you've successfully managed teams and improved service efficiency in similar roles.
✨Tip Number 3
Prepare to discuss your leadership style. M&S values strong team dynamics, so think about how you can demonstrate your ability to motivate and support colleagues effectively.
✨Tip Number 4
Show your passion for food and travel. Since M&S is a leader in food travel, expressing your enthusiasm for these areas can set you apart as a candidate who truly fits the brand.
We think you need these skills to ace Duty Manager M&S
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in high-volume hospitality or retail roles. Emphasise any supervisory or managerial responsibilities you've held, and quantify your achievements where possible.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your understanding of M&S's values. Mention specific examples of how you've created exceptional customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Duty Manager role, such as team coordination, operational efficiency, and customer service excellence. Use keywords from the job description to align your application with what they are looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a managerial position.
How to prepare for a job interview at Retail Human Resources plc
✨Show Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead and support a team. Be prepared to share specific examples from your previous experience where you successfully managed a team or resolved conflicts.
✨Know the Brand
Familiarise yourself with M&S and its values. Understanding their commitment to quality and customer service will help you align your answers with what they are looking for in a candidate.
✨Highlight Your Customer Service Experience
Since the role focuses on delivering exceptional customer experiences, be ready to discuss how you've gone above and beyond for customers in past roles. Use concrete examples to illustrate your points.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, and expectations for the Duty Manager role to show your genuine interest.
