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For Companies At a Glance
- Tasks: Engage with clients, exceed sales targets, and provide top-notch customer service.
- Company: Join Piaget, a luxury brand known for its exceptional craftsmanship and innovation.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and employee perks.
- Why this job: Be part of a diverse team that values creativity and customer care in the luxury market.
- Qualifications: Passion for luxury, excellent communication skills, and a positive, self-motivated attitude.
- Other info: Flexible working hours and a chance to represent Piaget at exciting events.
The predicted salary is between 28800 - 43200 ÂŁ per year.
HOW WILL YOU MAKE AN IMPACT?
«Always do better than necessary» is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before! The Sales Associate is an Ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each client. You will be responsible for achieving and exceeding sales and proactively developing the client database by implementing an effective data capture.
Key responsibilities:
- Demonstrate a constant awareness and actively strive to achieve Key Performance Indicators (TPIs) in order to increase Boutique performance and reach Individual and Boutique targets.
- Assist and support After Sales clients and provide maintenance recommendations.
- Participate in, and represent Piaget during promotional events and activities.
- Contribute in suggesting ideas and recommendations to the Management team in order to achieve improvements in all aspects of the boutique performance.
- Provide exceptional standards of customer service surpassing client expectations at every opportunity by following our “Piaget Touch” Art of selling.
- Ensure the highest level of service and care to all customers (both Clients and prospects).
- Implement an effective data capture & follow up for clients, prospects, CS, and reservations.
- Build, develop and maintain your own Local and International client database ensuring repeat visits and client loyalty.
- Resolve client complaints with the highest professionalism, promptly and successfully by investigating problems, developing solutions, and making appropriate recommendations to the Boutique Management.
- Support the Boutique Management in any back of house/administrative operations as requested and manage the day-to-day operations.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Knowledge and understanding of the Luxury market, Customer service, and High Watch and Jewelry industry.
- Excellent communication skills.
- Show innovation and initiative in setting customer care standards.
- Enthusiastic, self-confident, and self-motivated with a positive attitude at all times.
- Successfully able to handle multiple demands and competing priorities.
- Be a team player and have a strong attention to detail.
- Able to work flexibly, embrace and manage change.
- Prepared to go the extra mile to achieve targets.
WHAT MAKES OUR GROUP DIFFERENT?
- Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.
- 2nd Stage – Interview with the UK Area Sales Manager
- 3rd Stage – Interview with the Human Resources Manager
LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:
Piaget - YouTube
Sales Ambassador employer: Richemont
Contact Detail:
Richemont Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Ambassador
✨Tip Number 1
Familiarise yourself with the luxury market and Piaget's unique offerings. Understanding the brand's heritage and values will help you connect with potential clients and demonstrate your passion during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios where you handle client inquiries or complaints can prepare you for real-life situations and showcase your problem-solving abilities.
✨Tip Number 3
Network within the luxury retail industry. Attend events or join online forums to meet professionals who can provide insights or even referrals. Building relationships can give you an edge in landing the Sales Ambassador role.
✨Tip Number 4
Demonstrate your enthusiasm for customer service by sharing examples of how you've gone above and beyond for clients in previous roles. This will highlight your commitment to the 'Piaget Touch' and your ability to exceed expectations.
We think you need these skills to ace Sales Ambassador
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Sales Ambassador position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your relevant experience in sales, customer service, and the luxury market. Use bullet points for clarity and focus on achievements that demonstrate your ability to exceed targets.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Highlight specific examples of how you have provided exceptional customer service and achieved sales goals in previous positions.
Prepare for Interviews: Anticipate questions related to customer service scenarios and your approach to achieving sales targets. Be ready to discuss your understanding of the luxury market and how you can contribute to the boutique's success.
How to prepare for a job interview at Richemont
✨Research the Brand
Before your interview, take some time to learn about Piaget's history, values, and products. Understanding the luxury market and what sets Piaget apart will help you demonstrate your passion for the brand and its offerings.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you went above and beyond to meet client needs, as this aligns with the 'Piaget Touch' philosophy.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales achievements and how you met or exceeded targets. Use specific metrics to illustrate your success and show that you understand the importance of KPIs in a retail environment.
✨Emphasise Teamwork and Flexibility
Since the role requires collaboration and adaptability, share instances where you worked effectively within a team or adapted to changing circumstances. This will show that you can thrive in a dynamic boutique setting.
