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- Tasks: Assess and respond to parking and traffic-related appeals and correspondence.
- Company: Join Essential Employment, a leading agency committed to equal opportunities.
- Benefits: Earn £19.46 per hour with flexible temporary work options.
- Why this job: Make a real impact by helping manage traffic regulations and improve community standards.
- Qualifications: No specific qualifications required; just a keen eye for detail and good communication skills.
- Other info: Prepare for pre-employment checks and join a supportive team.
PCN Appeals Officer needed in Brent. The rate is £19.46ph PAYE. This is a temporary position. The successful candidate will assess and respond to representations, appeals, and other statutory correspondence which contest parking and traffic related Penalty Charge Notices (principally issued for violation of parking, bus lane, and moving traffic restrictions). They will take decisions on whether or not to uphold or cancel Penalty Charge Notices in accordance with council policy and all relevant legislative processes, assist in the management of the debt recovery processes, and provide a high standard of service to required quality and productivity standards.
If you are interested in the role, please apply on our website with your CV; alternatively, you can email your CV quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references, so please be prepared.
PCN Appeals Officer employer: Essential Employment
Contact Detail:
Essential Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PCN Appeals Officer
✨Tip Number 1
Familiarise yourself with the relevant legislation and council policies regarding Penalty Charge Notices. Understanding the legal framework will help you make informed decisions during the interview process.
✨Tip Number 2
Brush up on your customer service skills, as providing a high standard of service is crucial for this role. Be prepared to discuss how you've handled difficult situations or complaints in the past.
✨Tip Number 3
Demonstrate your ability to manage multiple tasks effectively. The role involves assessing various appeals and managing debt recovery processes, so be ready to share examples of how you've successfully juggled responsibilities in previous jobs.
✨Tip Number 4
Research common issues related to parking and traffic violations in Brent. Showing that you understand the local context can set you apart from other candidates and demonstrate your genuine interest in the position.
We think you need these skills to ace PCN Appeals Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a PCN Appeals Officer. Familiarise yourself with the processes involved in assessing representations and appeals related to Penalty Charge Notices.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise any previous roles involving customer service, decision-making, or knowledge of traffic regulations and council policies.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses why you are a good fit for this role. Mention your understanding of the legislative processes and your commitment to providing high-quality service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Essential Employment
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a PCN Appeals Officer. Familiarise yourself with the processes involved in assessing appeals and the relevant legislation. This will help you answer questions confidently and demonstrate your knowledge.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios related to parking and traffic violations. Think about potential situations you might face and how you would apply council policy to make decisions. Practising these responses can give you an edge.
✨Showcase Your Customer Service Skills
Since this role involves providing a high standard of service, be ready to discuss your experience in customer service. Highlight any previous roles where you managed complaints or provided support, as this will show your ability to handle challenging interactions.
✨Be Ready for Pre-Employment Checks
As mentioned in the job description, be prepared for pre-employment checks including references. Have your references ready and ensure they are aware they might be contacted. This shows you are organised and professional.
