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For Companies At a Glance
- Tasks: Support and maintain Dynamics 365 applications, resolving issues and driving improvements.
- Company: Join a dynamic team focused on enhancing core business applications.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values innovation and continuous learning.
- Qualifications: Experience in IT support, especially with Dynamics CRM and F&SCM, is essential.
- Other info: Ideal for tech-savvy individuals eager to make an impact in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are searching for a Dynamics Support Analyst who will be crucial in supporting and maintaining core business applications. This role involves providing operational support for Dynamics 365 (CRM and Finance F&SCM), managing system upgrades, and working closely with users and suppliers to resolve issues and drive continuous improvement.
Responsibilities
- Provide 1st and 2nd line support for Dynamics 365, escalating to 3rd parties where needed
- Manage support tickets, ensuring timely resolution and SLA compliance
- Perform data administration, reporting, and system security tasks
- Support upgrades, testing, and deployment of new features
Requirements
- Proven experience in operational support for IT software, including 1st–3rd line support coordination
- Working knowledge of Microsoft Dynamics CRM and F&SCM
- Familiarity with SQL, databases, and the software development lifecycle
- Experience with business application upgrades and managing third-party issue resolution
Dynamics Support Analyst employer: Vector Resourcing Ltd.
Contact Detail:
Vector Resourcing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics Support Analyst
✨Tip Number 1
Familiarise yourself with Dynamics 365 by exploring its features and functionalities. This will not only help you understand the platform better but also enable you to speak confidently about your experience during interviews.
✨Tip Number 2
Network with professionals in the Dynamics community. Join relevant forums or LinkedIn groups where you can engage with others who work with Dynamics 365, as they may share insights or even job leads that could be beneficial.
✨Tip Number 3
Brush up on your SQL skills, as familiarity with databases is crucial for this role. Consider taking a short online course or working on personal projects that involve SQL to demonstrate your capabilities.
✨Tip Number 4
Prepare for potential scenario-based questions in interviews. Think of examples from your past experiences where you've successfully resolved issues or improved processes, as this will showcase your problem-solving skills and operational support experience.
We think you need these skills to ace Dynamics Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Dynamics 365, including any specific roles where you provided operational support. Use keywords from the job description to ensure your application stands out.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about supporting business applications and how your skills align with the responsibilities of the Dynamics Support Analyst role. Mention your familiarity with SQL and your experience in managing support tickets.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your ability to resolve issues effectively. Highlight any experiences where you managed upgrades or worked closely with users to improve system functionality.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support analyst role.
How to prepare for a job interview at Vector Resourcing Ltd.
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of Dynamics 365, especially CRM and Finance F&SCM. Be prepared to discuss specific features and functionalities, as well as any previous experiences you've had with these systems.
✨Demonstrate Problem-Solving Skills
Since the role involves resolving issues and managing support tickets, be ready to share examples of how you've successfully tackled technical problems in the past. Highlight your approach to troubleshooting and your ability to escalate issues when necessary.
✨Familiarise Yourself with SQL and Databases
Having a working knowledge of SQL and databases is crucial for this position. Brush up on your SQL skills and be prepared to answer questions related to data administration and reporting during the interview.
✨Emphasise Communication Skills
As you'll be working closely with users and suppliers, strong communication skills are essential. Prepare to discuss how you effectively communicate technical information to non-technical stakeholders and how you manage expectations during support processes.
