Lead Piercer Marylebone, London

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves.

As our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission? Elevate customer service, boost profitability, and create an environment where jewelry dreams come true. Dive into the world of piercing and high-quality gems, knowing the ins and outs of initial piercings and allowable alloys. Safety and hygiene? We’ve got that covered too—our studio maintains the gold standard.

What Awaits You:

• Cutting-Edge Studios: Work with state-of-the-art equipment and studios that redefine the piercing experience.
• Collaboration and Learning: Network with fellow piercers, exchange insights, and elevate your craft.
• Mentorship: If you’re passionate about sharing knowledge, mentorship opportunities await.
• Flexible Roles: Whether you’re seeking full-time adventure or part-time excitement, we’ve got you covered.
• Compensation: Top wages in the industry including bonus, tip potential, and benefits (for full-time roles).

Customer Experience: Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education. Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients. Embody Mejuri values throughout every client interaction. Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios. Build a strong clientele in local market.

Operations: Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager. Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times. Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met. Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers.

What you’ll bring to the team:

• 2+ years experience with needle piercing.
• Experience working with internally threaded 2-piece piercing jewellery.
• Up to date with First Aid and Blood-borne Pathogens OSHA Certifications.
• Experience working with autoclaves.
• Understanding of local market piercing law requirements.
• Strong knowledge of health and safety protocols surrounding piercing procedures.
• Demonstrated understanding of service excellence in a consumer environment.
• The desire to work in a fast paced, entrepreneurial environment.

Benefits at Mejuri:

• A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees).
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They’re the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together. Our strength comes from each team member's dedication to embracing and embodying these Values daily.

Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.