Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support training sessions, manage stock, and ensure a smooth customer experience.
- Company: Join ARDEX, a respected leader in the adhesives industry.
- Benefits: Enjoy a dynamic role with opportunities for skill development in a supportive team.
- Why this job: Be the face of the academy, making a real impact on training and customer satisfaction.
- Qualifications: Strong communication skills and a customer-focused approach are essential.
- Other info: Perfect for high school and college students looking to gain hands-on experience.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a proactive and customer-focused Academy Support Technician to join our team at the ARDEX Training Academy in Stoke-on-Trent. This role is key to delivering an exceptional customer experience by ensuring the smooth running of training days, supporting marketing and training activities, and managing literature and sample stock.
As the first point of contact for visitors to Building Adhesives Ltd., you will be responsible for preparing the academy for training sessions. This includes setting up practical demonstrations, arranging TV displays, organising literature packs, and managing refreshments throughout the day. You will assist the Training Manager during sessions as required and ensure the academy is cleaned and organised afterwards. You will also conduct quality checks of the premises ahead of factory tours and customer visits, ensuring everything is up to standard.
A significant part of your role will involve managing stock control for training materials and coordinating with the Sales Office to prepare for upcoming sessions. You will also report any Health and Safety concerns related to the academy to the Safety and Systems Manager. Additionally, you will support local training and trade days, assisting with setup and preparation to ensure events run smoothly.
In collaboration with Marketing, you will help create bespoke models, product samples, and training aids. You will oversee the dispatch of product samples, literature requests, and other marketing materials.
Your responsibilities will also include general support tasks such as receiving and distributing parcels, managing hospitality stock for the academy, and processing outgoing business post.
To succeed in this role, you will need to be confident when dealing with customers face-to-face and able to work autonomously while managing multiple tasks. Strong communication skills, both internally and externally, are essential, as is a professional and well-presented demeanour. A customer-focused approach and competent computer literacy are also vital for this role.
What We Offer: This is a dynamic and varied role within a supportive team environment, offering opportunities to develop skills across customer service, training, and marketing. It’s your chance to represent a respected company in the adhesives industry while contributing to the success of the ARDEX Training Academy.
Support Technician employer: Building Adhesives Ltd
Contact Detail:
Building Adhesives Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician
✨Tip Number 1
Familiarise yourself with the ARDEX Training Academy and its offerings. Understanding the training sessions, products, and services will help you engage confidently with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. Being able to discuss specific situations where you provided excellent support will set you apart from other candidates.
✨Tip Number 3
Highlight your organisational skills by discussing any relevant experience in managing stock or coordinating events. This role requires multitasking, so demonstrating your ability to keep things running smoothly will be crucial.
✨Tip Number 4
Prepare to discuss your approach to health and safety in a workplace setting. Since you'll be responsible for reporting concerns, showing that you understand the importance of maintaining a safe environment will be beneficial.
We think you need these skills to ace Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Technician role. Emphasise your customer service experience, organisational skills, and any previous roles in training or support environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of the job description, such as managing stock control and supporting training activities, to demonstrate your understanding of the role.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers or team members in past roles. This could include resolving issues, providing support, or collaborating on projects.
Highlight Problem-Solving Abilities: Discuss instances where you've successfully managed multiple tasks or resolved challenges in a fast-paced environment. This will show your ability to work autonomously and handle the responsibilities outlined in the job description.
How to prepare for a job interview at Building Adhesives Ltd
✨Show Your Customer Service Skills
As a Support Technician, you'll be the first point of contact for visitors. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled customer inquiries or resolved issues effectively.
✨Demonstrate Your Organisational Abilities
This role involves managing multiple tasks, from setting up training sessions to stock control. Be prepared to discuss how you prioritise tasks and keep everything organised. You might even want to mention any tools or methods you use to stay on top of your responsibilities.
✨Emphasise Team Collaboration
You'll be working closely with various teams, including Marketing and the Training Manager. Talk about your experience collaborating with others and how you contribute to a team environment. Mention any successful projects where teamwork played a key role.
✨Prepare for Practical Demonstrations
Since the role includes setting up practical demonstrations, it’s a good idea to prepare for questions related to this. Think about how you would approach setting up a demonstration and what factors you would consider to ensure everything runs smoothly.
