NEPTS Planner / Controller

Main area Administration

Grade NHS AfC: Band 5

Contract Permanent

Hours Full time – 37.5 hours per week (working on a 4 on 4 off day or night basis, average 37.5 hours per week over an 8 week period)

Job ref 196-ESS1533-S

Employer Guy\’s and St Thomas\’ NHS Foundation Trust

Employer type NHS

Site St Thomas\’ Hospital/Mandela Way

Town London

Salary £35,964 – £43,780 p.a inc HCA

Salary period Yearly

Closing 13/04/2025 23:59

Job overview

We are looking for highly motivated and experienced Planner Controllers to join the busy 24/7 Non-Emergency Patient Transport Service (NEPTS) at Guy\’s and St Thomas\’.

NEPTS is available for patients who cannot travel to or from our hospitals using any other method of transport due to their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Transport is only provided for patients coming from their home addresses to our Trust sites in South East London, or patients being discharged from our South East London locations to anywhere in mainland UK.

The post holders will be members of a busy 24/7/365 control room and will ensure the day-to-day management of all patient transport journeys are in line with NEPTS key performance targets. They will ensure that all patient journeys are delivered in a safe and efficient manner whilst managing in-house ambulance productivity and subcontractor performance.

The post holders will be responsible for the management and smooth running of the controlling and planning function of the patient transport service, ensuring that all journeys are planned to take into consideration the service requirements (core NEPTS, High dependency, secure or paramedic) and the patient requirements (mobility, age, care packages, medical condition) assigning the correct resource to provide a safe patient transfer in and out of our Trust locations.

Main duties of the job

NEPTS Planners / Controllers are part of the Planning & Control Team that ensure the safe and efficient planning and allocation of over 1,000 patient journeys per day.

• Use the NEPTS CLERIC system and transport tracking system for the daily management of NEPTS resources.
• Responsible for dealing with all day to day operational issues and ensuring that processes and policies are adhered to and that targets are monitored and achieved.
• Responsible for ensuring that resources and standards allocated to the team are properly and effectively deployed to deliver agreed outputs determined by Key Performance Indicators and to operate within agreed budgets.
• Work proactively in ensuring all operational resources are used efficiently and identifying continuous ways of improving our patient journey planning and allocation protocols.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Qualifications

• Degree Or NVQ5 equivalent education
• Detailed understanding of the NEPTS system – CLERIC

Experience

• Substantial Planning Controlling experience within a patient transport function in a large organisation
• Previous experience in a supervisory role
• Strong analytical skills with the ability to carry out root cause analysis
• Developed customer care communication skills

Skills

• Competent with Microsoft products
• An experienced problem solver
• Ability to deal with conflicting priorities and to organise and prioritise own & teams workload and meet strict deadlines
• Highly motivated and ability to work independently
• Displaying a strong commitment to making service performance improvements

Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitably according to their needs.

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

We are committed to supporting all employees to achieve a healthy work-life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking into account the individual’s personal circumstances as well as the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the onboarding process.

Your e-mail address is important to us – We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Please apply for this post by clicking \’Apply Online Now.\’

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