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- Tasks: Support care homes in Essex and London, ensuring high-quality service and leadership.
- Company: Bupa is a health insurer focused on helping people live healthier, happier lives.
- Benefits: Enjoy 33 days annual leave, pension contributions, private medical insurance, and gym discounts.
- Why this job: Make a real difference in people's lives while working in a dynamic team environment.
- Qualifications: Experience in a Home Manager or Quality role with strong clinical knowledge required.
- Other info: Bupa champions diversity and is committed to supporting disabled applicants.
The predicted salary is between 36000 - 60000 £ per year.
Covering Essex and London
Full time & permanent
Do you want to work in a rewarding environment where you can truly make a difference each and every day? Do you want to work in a fast-paced team environment where no day is the same?
What’s in it for you?
- Job satisfaction! Being able to make a difference to our residents and their families lives each and every day
- Pension match contribution up to 6% employee and 12% employer, life assurance and individual private medical insurance
- 33 days annual leave (inclusive of statutory bank holidays)
- Comprehensive induction, on-going training and development to support your career prospects
- Discounted gym membership, free flu vaccine and discounts on Bupa dental care.
About the role
You will be responsible for working as a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will give your team of care home managers all the support they need to deliver excellent customer service, high quality standards and strong leadership for our people. You will coach, mentor and support Home Managers in selected homes as identified and agreed by Operational Management. Supporting the Regional Director in monitoring all aspects of service in the homes, you will be responsible for the analysis and use of quality metrics, conducting audits, and liaising with the Operational Quality team. You will work in partnership with the quality team and Home Manager to develop focused service improvement plans in the homes, identifying the actions, ownership and timescales needed to make things happen.
What are we looking for:
- Previous experience of performing successfully in a Home Manager or Quality role.
- Strong clinical knowledge base.
- Experienced in leading audits (internal & external), creating action plans
- Adaptability and able to work across a number of different care homes with differing requirements.
- Experienced in coaching and supporting teams around clinical concerns such as analysing of data for trends/themes.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Regional Support Manager employer: Bupa
Contact Detail:
Bupa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Support Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of care homes in Essex and London. Understanding the local context will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Network with professionals in the healthcare sector, especially those who have experience in regional management or quality roles. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in coaching and mentoring teams. Be ready to share specific examples of how you've improved service quality or led successful audits, as these are key aspects of the role.
✨Tip Number 4
Research Bupa's values and mission thoroughly. Being able to articulate how your personal values align with theirs will make a strong impression and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Regional Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, particularly in home management or quality roles. Emphasise your clinical knowledge and any leadership roles you've held, as these are crucial for the Regional Support Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for making a difference in residents' lives. Mention specific examples of how you've successfully supported teams or improved service quality in previous roles.
Highlight Relevant Skills: Focus on skills that align with the job description, such as coaching, mentoring, and conducting audits. Use concrete examples to demonstrate your adaptability and ability to analyse data for trends.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Bupa
✨Showcase Your Leadership Skills
As a Regional Support Manager, you'll be expected to lead and mentor care home managers. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and support strategies.
✨Demonstrate Clinical Knowledge
Given the strong clinical knowledge required for this role, brush up on relevant clinical practices and standards. Be ready to discuss how you've applied this knowledge in previous roles, especially in audits and quality improvement.
✨Prepare for Scenario-Based Questions
Expect questions that assess your adaptability and problem-solving skills. Think of scenarios where you've had to adapt to different care home environments or address clinical concerns, and be prepared to explain your thought process.
✨Align with Bupa's Values
Familiarise yourself with Bupa's mission and values. During the interview, express how your personal values align with theirs, particularly around making a difference in people's lives and championing diversity.
