Client Support Coordinator

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Client Support Coordinator for as soon as possible for an initial 1 month rolling contract (up to 6 months) on a rate of £13/hour PAYE – working 10am to 6pm for the first few weeks (then a shift pattern of 8am to 4pm or 10am to 6pm). This role will be based onsite in Glasgow.   Responsibilities:   – Delivery of first-class reception service as the main general point of contact for all occupants and visitors. – As a key client facing position, you are responsible for the smooth day-to-day running and co-ordination of a range of building support services, across a wide range of multi-functional client groups and users, dealing with matters independently where appropriate and passing matters on to other relevant colleagues as appropriate. Based on a strong working knowledge of the facility and its users. – Co-ordinating the booking of space within TIC in line with the agreed protocols for such. The Building Co-ordinators will work with the Conference and Events, and Room Bookings teams to ensure that a seamless service for all the bookable spaces is provided. – Responsible for overall access card reader management, managing visitor access and ensuring occupants have correct access requirements. – As part of a client facing responsive service, on behalf of all TIC occupants and clients, manage, administer, and progress the interface with both the IT and Estates Services helpdesk. – Act as a liaison for AV support as required. – As Health and Safety quick response contact, report spillages and any issues which arise. – Working with the TIC team to develop appropriate communications in relation to general building access and utilisation matters. – Liaison with all other facility stakeholders including Security, Cleaning, Estates, Catering, Conferencing & Events. – Other general duties as required.   Essential Skills:   – HNC/HND (or equivalent) in a relevant discipline or equivalent relevant work experience – Reception experience within a similar environment. – Experience working in a busy office or administrative environment and balancing competing demands. – Proven experience in confidently engaging with a diverse range of partners and situations, and developing effective working relationships with both external and internal partner – Strong IT skills and highly proficient in using MS Office systems (Excel, Word, PowerPoint, etc.) – Strong interpersonal and communication skills, both verbal and written – Excellent organisation, planning and time management skills – Demonstrable teamwork skills – Safety Awareness skills – Ability to work collaboratively with colleagues to ensure that the aims and objectives of the team are met – A friendly, courteous, and helpful disposition – Committed to delivering a high level of client support – Flexibility to multi-task and respond positively to a range of different work situations – The ability to operate in a confident, polite, and approachable manner   If you would like to hear more about this opportunity please get in touch