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- Tasks: Lead the development of product features for Boots' Advantage Card, enhancing customer experiences online.
- Company: Boots is a leading health and beauty retailer committed to inclusivity and employee growth.
- Benefits: Enjoy flexible benefits, generous discounts, and access to 24/7 counselling support.
- Why this job: Join a dynamic team focused on customer satisfaction and strategic innovation in a supportive environment.
- Qualifications: Experience in project management, customer advocacy, and insights within loyalty schemes is essential.
- Other info: Open to part-time options and committed to providing reasonable adjustments during the application process.
The predicted salary is between 36000 - 60000 £ per year.
Contract: Fixed Term - 12 months, Full Time
Location: Nottingham
Closing Date: 30th April 2025
Recruitment Partner: Matt Nelligan
About the role
As a Product Manager concentrating on our advantage card, you will sit within the Boots Digital Team and lead the development of this specific product features to enhance customer experiences across our online platforms. You will work closely with cross-functional teams to execute a product roadmap that aligns with Boots' strategic objectives, balancing commercial value with customer satisfaction.
Key Responsibilities:
- Own specific product features driving development from concept to launch.
- Translate strategic objectives into actionable product plans, prioritising features and enhancements that align with business goals and user needs.
- Refine and prioritise the product backlog in alignment with the product strategy, ensuring key tasks and features support the roadmap and add value.
- Conduct customer research, gather market insights, and advocate for the customer in all decisions.
- Define, track, and analyse product metrics to assess performance and support data-informed decisions.
- Identify risks, resolve issues proactively, and adapt plans as necessary to keep the product on track.
- Communicate product updates, key successes, and strategic priorities to stakeholders, building strong relationships and fostering alignment across departments.
- Fully understand the Boots AdCard proposition, end to end, and how it compares to industry and competitive propositions, keeping the product strategy informed by the market landscape.
What you'll need to have:
- Experience managing multiple simultaneous projects as well as the ability to identify risks and issues that need escalation/mitigation.
- The ability to work across multiple different business and delivery teams.
- Support requirements gathering and ensure the deliverables will be met, whilst building strong and engaged relationships.
- Ability to talk to different audiences at different levels; both in providing clear and concise updates but also understand the problems of stakeholders so that they feel heard and understood.
- Ability to be the voice of the customer throughout; to help ensure that their perspective is at the forefront of every conversation and decision.
- Insights and experience within loyalty schemes to customers that has driven customer lifetime value and experiences.
It would be great if you also have:
- Experience of driving improvement and understanding why we do things the way we do today.
- Experience of collating and analysing data to help drive decisions to prevent biases and improve customer experience and performance.
- Experience of demonstrating market awareness and understanding how our competitors are facing into the same challenges and where we can leverage a point of difference.
Our benefits:
- Boots Retirement Savings Plan.
- Discretionary annual bonus.
- Generous employee discounts.
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child.
- Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots:
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
What's next:
If your application is successful, a member of the recruitment team will be in contact to talk about next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Product Manager - Advantage Card employer: BOOTS
Contact Detail:
BOOTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Advantage Card
✨Tip Number 1
Familiarise yourself with the Boots Advantage Card and its features. Understanding how it works and what makes it appealing to customers will help you articulate your insights during discussions.
✨Tip Number 2
Network with current or former employees in product management roles, especially those who have worked on loyalty schemes. They can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience with cross-functional teams. Be ready to share specific examples of how you've successfully collaborated with different departments to achieve product goals.
✨Tip Number 4
Stay updated on market trends related to loyalty programmes and customer engagement. Being knowledgeable about competitors and industry standards will demonstrate your commitment and strategic thinking.
We think you need these skills to ace Product Manager - Advantage Card
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Product Manager position. Tailor your application to highlight relevant experience in managing product features and working with cross-functional teams.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with loyalty schemes and customer insights. Provide specific examples of how you've driven customer lifetime value and improved customer experiences in previous roles.
Showcase Communication Skills: Since the role requires effective communication with various stakeholders, include examples that demonstrate your ability to convey complex information clearly and build strong relationships across different teams.
Demonstrate Market Awareness: Research Boots' advantage card and its competitors. In your application, mention your understanding of the market landscape and how you can leverage this knowledge to enhance the product strategy.
How to prepare for a job interview at BOOTS
✨Understand the Product and Market
Before your interview, make sure you have a solid understanding of the Boots Advantage Card and its competitive landscape. Research how it compares to other loyalty schemes and be prepared to discuss insights you've gathered about customer preferences and market trends.
✨Showcase Your Project Management Skills
As a Product Manager, you'll need to manage multiple projects simultaneously. Be ready to share examples from your past experiences where you successfully prioritised tasks, identified risks, and adapted plans to meet deadlines while ensuring stakeholder satisfaction.
✨Communicate Effectively with Stakeholders
Demonstrate your ability to communicate clearly with different audiences. Prepare to discuss how you've previously engaged with stakeholders at various levels, ensuring their concerns were heard and addressed while keeping them updated on project progress.
✨Be the Voice of the Customer
Highlight your experience in advocating for the customer throughout the product development process. Share specific examples of how you've conducted customer research or gathered insights that influenced product decisions, ensuring that customer satisfaction remains a priority.
