Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create an amazing shopping experience and drive store performance.
- Company: Join White Stuff, a vibrant brand known for unique clothing and accessories since 1985.
- Benefits: Enjoy perks like a quarterly bonus, 25 days holiday, and a 50% staff discount.
- Why this job: Be part of a supportive culture that values creativity and community engagement.
- Qualifications: Passion for retail and fashion with experience in team leadership and commercial success.
- Other info: Opportunity to volunteer and make a positive impact in your local community.
The predicted salary is between 30000 - 42000 £ per year.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive. Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and likeminded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You’ll be passionate about Retail and Fashion. You’ll have experience driving the commercial success of a shop and leading a team, and you’ll be able to inspire others with your passion and expertise. You will be your true self and bring out the best in others too.
PRIMARY OBJECTIVE OF THE JOB
The Shop Manager position holds overall responsibility for their shop. Taking ownership and the initiative to drive performance through managing KPIs, ensuring customers have the best possible shopping experience, developing the team and ensuring White Stuff’s presence in the local community.
WHAT YOU’LL BE DOING
- Customer Experience - Training, driving, and coaching the team to deliver an amazing instore customer experience in line with our pillars (Be Friendly, Be Valuable, Be Inspiring) throughout the Customer Journey. Ensuring the team meets customer needs through multichannel shopping and endless aisle orders. Ensuring customers are engaged with our brand through email newsletter sign ups, purchase tagging, and e-receipts.
- Product Presentation and Visual Standards - Evaluating floor layout and sales trends regularly, taking action to ensure the shop floor responds to commercial opportunity. Ensuring the team understand the features of our products and can explain these to our customers to support their styling and purchase decisions. Ensuring that product and shop standards are excellent and maintained at all times. Implementing brand VM standards and layouts within the shop and making placement decisions to best suit shop, market and customer. Creating a commercial environment in the shop where the team consistently evaluates the floor layout and KPIs and takes appropriate action to ensure the shop floor is responding to commercial opportunities. Evaluating shop product package and feeding back to Area Manager any commercial opportunities. Ensuring stock levels are optimised for sales opportunities and liaising with Merchandising to influence.
- Commercial Management - Understanding commercial opportunities for your shop and maximising these to increase sales. Coaching the team to also understand and implement these opportunities. Ensuring that the shop is working within the budgets set. Leading the coordination of promotions, incentives, and key trading weeks.
- People Management and Development - Using the Learning and Development and operational tools provided to develop the team’s knowledge and skillset, and help them reach their individual potential. Creating a positive team atmosphere in the shop which is focused on delivering results. Leading team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets. Ensuring staff planning is effective to ensure that the right people are in the right places at the right times. Playing a key part in setting team objectives to ensure the team are working together to achieve goals. Attracting, recruiting and retaining high calibre team members. Engaging with succession planning to ensure that we are growing our own talent. Actively seeking opportunities in the local area that could benefit the shop such local events. Ensures the team receives regular praise and feedback to support their engagement and continuous development. Leading annual and interim reviews for the team, with objectives monitored throughout the year.
- Shop Operations - Leading efficient and accurate delivery and replenishment processes. Playing a key role in organising stocktake and ensuring an accurate reconciliation. Ensuring that ship from store and Click and Collect processes are managed effectively by the team. Being a point of contact for internal and external stakeholders. Leading Health and Safety processes within the shop and ensuring team compliance. Developing professional relationships with other teams and areas of the business.
- Doing Good Stuff - Living our Values, making sure these are alive in the shop. Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions. Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.
WHAT WE’LL OFFER YOU
As a Shop Manager at White Stuff you will be entitled to an array of great benefits, some of which include:
- Quarterly bonus opportunity
- Up to 25 days holiday per annum plus bank holidays
- 2 extra (paid!) days off per year to volunteer in the local community
- 50% discount and a uniform per annum
- BUPA Medical and Dental Insurance
- Healthcare cash plan and Life Assurance
- Interest free season ticket loan
- Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
Store Manager (37,5 hours) employer: White Stuff
Contact Detail:
White Stuff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager (37,5 hours)
✨Tip Number 1
Familiarise yourself with White Stuff's brand values and customer experience pillars. Understanding their approach to customer service will help you demonstrate how you can embody these values in your role as a Store Manager.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific instances where you inspired your team or improved performance through coaching.
✨Tip Number 3
Research the local community and think about how you can engage with it through the store. Having ideas for local events or partnerships will demonstrate your commitment to enhancing White Stuff's presence in the area.
✨Tip Number 4
Prepare to discuss your understanding of commercial management. Be ready to talk about how you've identified and maximised sales opportunities in previous roles, as this is crucial for driving the success of the shop.
We think you need these skills to ace Store Manager (37,5 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail and fashion experience, particularly any roles where you drove commercial success or led a team. Use specific examples that demonstrate your ability to inspire others and manage KPIs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and fashion. Mention how your values align with White Stuff's commitment to customer experience and community engagement. Be sure to include examples of how you've created positive team atmospheres in previous roles.
Showcase Your Leadership Skills: Emphasise your people management skills by detailing your experience in developing team members and creating effective staff planning. Highlight any successful initiatives you've led that improved team performance or customer satisfaction.
Research the Company Culture: Familiarise yourself with White Stuff's brand values and community involvement. Reflect this understanding in your application to show that you're not just a fit for the role, but also for the company culture.
How to prepare for a job interview at White Stuff
✨Show Your Passion for Retail and Fashion
Make sure to express your enthusiasm for the retail and fashion industry during the interview. Share specific examples of how your passion has driven your success in previous roles, and how you can inspire your team at White Stuff.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams and driving performance. Highlight instances where you've successfully motivated your team to achieve targets and how you foster a positive atmosphere that encourages growth and accountability.
✨Understand the Brand and Its Values
Familiarise yourself with White Stuff's brand values and mission. Be ready to discuss how you can embody these values in your role as a Shop Manager and how you would ensure they are reflected in your team's daily operations.
✨Prepare for Commercial Discussions
Be prepared to talk about your understanding of commercial opportunities within a retail environment. Think of examples where you've maximised sales through effective product presentation, promotions, or customer engagement strategies.
