Regional F&B Operations Manager (London)

The Regional Food & Beverage Operations Manager acts as a strategic partner to the Regional Director for London, providing operational expertise, commercial insight, and venue support to drive the performance of the F&B offering across Grosvenor Casinos’ 7 London venues. This role focuses on enhancing customer experience, optimising profitability, and ensuring operational excellence across all F&B operations. The ideal candidate will be a dynamic, customer-focused professional with a strong background in multi-site hospitality operations with a demonstrable, proven ability to influence and collaborate with operational teams. A team player and ultimately someone with a passion for hospitality who can implement change whilst bringing a team along with them.

In this role, you will:

• Strive to achieve Operational Excellence: Partner with the Regional Director and casino management teams to ensure the delivery of high-quality F&B services across the region’s casinos. Manage your region delivering exceptional operational standards, quality food and beverage and service levels, always identifying areas for improvement and helping share best practices across your region and beyond. Support the implementation of F&B policies, procedures, and standards to ensure consistency and compliance across the region.
• Enhance Commercial Performance: Analyse F&B performance metrics (e.g., revenue, margins, waste, and customer satisfaction) to identify trends, risks, and opportunities. Work with casino managers to develop and execute strategies to drive F&B revenue growth and improve profitability. Support the development and launch of new F&B products, menus, and promotions to enhance customer engagement and satisfaction.
• Deliver a Customer Experience that exceeds expectations: Monitor and evaluate customer feedback with the casino management teams to identify areas for improvement in the F&B offering. Collaborate with operational teams to ensure a seamless and memorable customer experience across all F&B touchpoints. Champion initiatives to enhance service quality, menu innovation, and overall customer satisfaction.
• Achieve consistency through strong Training & Development: Support the training and development of F&B venue teams to ensure the highest standards of service and operational efficiency. Share best practices and provide coaching to casino managers and F&B staff to drive continuous improvement.
• Enhance Stakeholder Engagement: Build strong relationships with casino managers, F&B teams, and central support functions to foster collaboration and national/regional alignment. Act as the key point of contact for F&B-related queries and initiatives within the region. Communicate effectively with stakeholders at all levels to ensure the successful delivery of F&B objectives.

Required Key Skills & Competencies:

• Strong understanding of F&B operations, including food safety, menu development, and customer service.
• Excellent commercial acumen with the ability to analyse data and make informed decisions.
• Proven ability to influence and collaborate with operational teams to drive results.
• Strong problem-solving skills with a focus on delivering practical solutions.
• Excellent communication and interpersonal skills, with the ability to engage and motivate teams.
• Passion for delivering exceptional customer experiences.

What do you need?

• Minimum of 3 years of experience in a senior F&B role within the hospitality, leisure, or gaming industry.
• Proven track record of driving F&B performance and profitability in a multi-site environment.
• Experience in menu delivery, cost control, and inventory management.
• Knowledge of food safety regulations and compliance requirements.
• Experience in training and developing F&B teams (desirable).

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a leading brand in the gaming and hospitality industry.
• A dynamic and supportive working environment with opportunities for professional growth.
• Travel across London to work closely with casino teams.
• An exciting future with opportunities to grow.

This role is pivotal in driving the success of Grosvenor Casinos’ F&B offering in the London region. If you are a passionate and commercially focused F&B professional with a commitment to excellence, we would love to hear from you.

How to Apply: If you are interested in exploring new career opportunities with Grosvenor Casinos, please submit your CV and a cover letter outlining your areas of interest and expertise.