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For Companies At a Glance
- Tasks: Manage high volumes of calls and schedule appointments with clients and suppliers.
- Company: Join a growing team at Barleylands Hub, known for its commitment to service excellence.
- Benefits: Enjoy a permanent full-time role with potential for career growth and development.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn.
- Other info: This role is perfect for those looking to kickstart their career in customer service.
The predicted salary is between 30000 - 42000 £ per year.
Due to continued growth, we are looking to recruit a Customer Service Planner to join our team in the Barleylands Hub.
About the Role
Joining our team, you'll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met.
Customer Service Planner employer: Morgan Sindall
Contact Detail:
Morgan Sindall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Service Planner. Understanding the importance of scheduling and managing appointments will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your communication skills, as this role involves high volumes of calls. Practising how to effectively communicate with clients and suppliers can give you an edge in showcasing your suitability for the position.
✨Tip Number 3
Research our company culture and values at StudySmarter. Being able to align your personal values with ours can make a strong impression and show that you're a good fit for the team.
✨Tip Number 4
Prepare some insightful questions about the role and the team dynamics. This not only shows your interest but also helps you assess if this is the right environment for you.
We think you need these skills to ace Customer Service Planner
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Service Planner. Highlight key skills such as communication, organisation, and multitasking in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service or planning roles. Use specific examples that demonstrate your ability to handle high volumes of calls and manage schedules effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in liaising with clients and managing appointments.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Service Planner.
How to prepare for a job interview at Morgan Sindall
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Communication Skills
As a Customer Service Planner, you'll be handling high volumes of calls. During the interview, showcase your communication skills by speaking clearly and confidently. Be prepared to discuss how you've effectively communicated with clients or colleagues in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your previous experience where you successfully managed scheduling conflicts or dealt with difficult clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Organisational Skills
Highlight your organisational skills during the interview. Discuss any tools or methods you use to manage your time and tasks effectively. This is crucial for a role that involves scheduling appointments and managing multiple priorities.
