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- Tasks: Lead customer insights to drive strategic business decisions and enhance customer experience.
- Company: Join a financial services company empowering people with disabilities through accessible vehicle leasing.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a mission-driven team that values evidence-based decision-making and innovation.
- Qualifications: Experience in customer insight and analytics, with strong communication and analytical skills required.
- Other info: This is a full-time, permanent role based in London, Bristol, or Edinburgh.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, Bristol or Edinburgh (Hybrid - minimum 3 days in office)
Hours: 35 hours per week
Contract Type: Full-time, Permanent
Band Level: Leadership
Inventum are working with a Financial Services company, designed to help people with disabilities access a vehicle of their choice through a lease scheme, making it easier for them to get around.
Overview: We’re seeking a strategic, insight-driven professional to lead the development, delivery, and implementation of customer insights that inform critical business decisions. This high-impact role will serve as a key business partner to cross-functional teams and play a central role in fostering a culture of evidence-based, customer-focused thinking.
Key Responsibilities:
- Lead the design and delivery of the insight roadmap for a defined business area, aligning analytics and research with strategic goals.
- Translate complex business challenges into clear, actionable research and analytics programmes.
- Coordinate cross-team insight activities to ensure alignment, efficiency, and measurable outcomes.
- Develop dashboards, scorecards, and visualisations that support decision-making and performance tracking.
- Champion segmentation initiatives and enhance understanding of key customer metrics such as value for money.
- Own "the last mile" of insight: deliver knowledge in compelling formats that drive stakeholder action.
- Create a multi-channel communication strategy to ensure insights reach the right people at the right time.
- Represent the insight function in senior leadership teams and deputise for the Head of Customer Insight & Analytics when needed.
- Stay ahead of industry trends and bring innovative insight and analytics practices into the organisation.
- Collaborate with external research agencies to ensure best-in-class outputs.
What We’re Looking For:
- Proven experience leading customer insight and analytics initiatives that inform high-level business decisions.
- Strong analytical background, ideally with a degree in a relevant field (e.g. statistics, operational research, management science).
- Excellent communication and storytelling skills - able to translate complex data into actionable insight.
- Adept at working with multiple data sources and analytical tools.
- Skilled at stakeholder engagement across senior and cross-functional teams.
- Experience with segmentation, customer journey mapping, CRM, and customer value analysis.
- Familiarity with AI/GenAI applications in research and analytics is a plus.
- Comfortable managing projects end-to-end, including agency management and impact measurement.
Contact Detail:
Inventum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insight and Implementation Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer insight and analytics, especially within the financial services sector. This will not only help you understand the industry better but also allow you to speak confidently about how you can contribute to the company's goals.
✨Tip Number 2
Network with professionals who are already in similar roles or within the company. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led customer insight initiatives in the past. Highlight your analytical skills and how you've translated data into actionable insights that drove business decisions.
✨Tip Number 4
Showcase your communication skills by practising how to present complex data in a clear and engaging manner. Consider creating a mock presentation that demonstrates your ability to turn insights into compelling stories that resonate with stakeholders.
We think you need these skills to ace Insight and Implementation Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer insight and analytics. Use specific examples that demonstrate your ability to lead initiatives and make data-driven decisions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people with disabilities and how your skills align with the company's mission. Highlight your analytical background and storytelling abilities to showcase how you can translate complex data into actionable insights.
Showcase Relevant Skills: Emphasise your experience with segmentation, customer journey mapping, and CRM in your application. Mention any familiarity with AI/GenAI applications, as this could set you apart from other candidates.
Prepare for Interviews: If invited for an interview, be ready to discuss your previous projects in detail. Prepare to explain how you've used insights to drive business decisions and how you engage stakeholders across teams.
How to prepare for a job interview at Inventum Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations for the Insight and Implementation Lead position. Familiarise yourself with the company's mission to help people with disabilities and think about how your experience aligns with their goals.
✨Prepare Data-Driven Examples
Be ready to discuss specific instances where you've led customer insight initiatives or analytics projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to translate data into actionable insights.
✨Showcase Your Communication Skills
Since the role requires excellent storytelling abilities, practice explaining complex data in simple terms. Prepare to demonstrate how you've effectively communicated insights to stakeholders in the past, ensuring they understand the implications of the data.
✨Stay Current with Industry Trends
Research the latest trends in customer insights and analytics, especially in the financial services sector. Be prepared to discuss how these trends could impact the company and suggest innovative practices that could enhance their current strategies.
