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For Companies At a Glance
- Tasks: Lead customer insight strategy and mentor a team to drive data-led decisions.
- Company: Join a leading Financial Services organisation dedicated to improving everyday independence for over 750,000 customers.
- Benefits: Enjoy hybrid working, generous holidays, private medical insurance, and development tools.
- Why this job: Make a real impact while fostering curiosity and innovation in a supportive culture.
- Qualifications: Proven leadership in insight teams, strong project management, and a relevant degree required.
- Other info: This role offers a chance to engage with senior stakeholders and drive strategic change.
The predicted salary is between 48000 - 84000 £ per year.
An established Financial Services organisation is seeking a strategic and forward-thinking Customer Insight Lead to shape how customer data is used to influence business decisions at every level. Supporting a customer base of over 750,000 people across the UK, this organisation is dedicated to removing barriers and improving access to everyday independence through smart, inclusive solutions.
What You'll Be Doing
- Own and deliver the customer insight strategy, aligning it to organisational goals and customer needs.
- Build and mentor a team of Insight professionals, elevating insight capabilities across the business.
- Lead the development of segmentation, VOC programmes, customer research, and dashboard reporting.
- Be the champion of evidence-based, customer-led decision making across departments.
- Communicate insights with impact - ensuring the "last mile" of insight lands and drives action.
- Drive innovation in tooling and techniques, from AI to agile research approaches.
- Engage senior stakeholders and represent Insight in leadership forums.
- Oversee the performance and value delivered by external research partners.
What We're Looking For
- Proven experience leading insight teams and influencing strategic decisions.
- Strong people leadership and project management across multiple channels and stakeholders.
- Skilled in research methodologies, dashboard creation, customer segmentation, and behavioural data.
- Ability to translate complex analysis into clear, commercially relevant narratives.
- A curious mindset, comfortable with innovation and new technologies.
- Degree educated in a relevant field (e.g., statistics, behavioural science, research).
- Experience in agile environments and collaboration with cross-functional teams.
Why Join?
This is a high-impact role in an organisation committed to making a real difference in people's lives - one that values curiosity, inclusion, and strategic thinking. You'll enjoy a compelling benefits package that includes:
- Generous pension contributions
- Private Medical Insurance
- 28+ days holiday with flexible options
- Hybrid working & wellbeing support
- Discount schemes, development tools, and more
Contact Detail:
Inventum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer insight and data analytics. Being well-versed in current methodologies and tools will not only boost your confidence but also demonstrate your commitment to innovation, which is crucial for this role.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in customer insights. Engaging in conversations with industry peers can provide valuable insights into the challenges they face and how you can position yourself as a solution.
✨Tip Number 3
Prepare to discuss specific examples of how you've influenced strategic decisions through customer insights in your previous roles. Highlighting your experience in leading teams and driving evidence-based decision-making will resonate well with the hiring managers.
✨Tip Number 4
Showcase your ability to communicate complex insights clearly and effectively. Consider preparing a brief presentation or case study that illustrates your approach to translating data into actionable strategies, as this aligns perfectly with the expectations of the Customer Insight Lead role.
We think you need these skills to ace Customer Insight Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Customer Insight Lead position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience in insight teams, project management skills, and familiarity with research methodologies. Use specific examples to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for customer insights and how you can contribute to the organisation's goals. Highlight your ability to communicate complex analyses in a clear manner and your innovative mindset.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is crucial for this senior role.
How to prepare for a job interview at Inventum Group
✨Understand the Customer Insight Strategy
Familiarise yourself with the company's current customer insight strategy and how it aligns with their organisational goals. Be prepared to discuss how you would enhance this strategy and ensure it meets customer needs.
✨Showcase Your Leadership Skills
As a Customer Insight Lead, you'll need to build and mentor a team. Highlight your previous experience in leading teams, focusing on how you've developed talent and improved insight capabilities in past roles.
✨Communicate Insights Effectively
Prepare examples of how you've communicated complex insights in a clear and impactful way. Think about how you can demonstrate your ability to drive action from insights and engage stakeholders effectively.
✨Embrace Innovation and Technology
Discuss your experience with innovative tools and techniques, especially in relation to AI and agile research approaches. Show your curiosity and willingness to adapt to new technologies that can enhance customer insights.
