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For Companies At a Glance
- Tasks: Lead customer insight strategy and mentor a team to drive data-led decisions.
- Company: Join a leading Financial Services organisation dedicated to improving everyday independence for over 750,000 customers.
- Benefits: Enjoy hybrid working, generous pension contributions, private medical insurance, and 28+ days holiday.
- Why this job: Make a real impact while fostering curiosity and innovation in a supportive environment.
- Qualifications: Proven leadership in insight teams, strong project management skills, and a relevant degree required.
- Other info: This role offers the chance to engage with senior stakeholders and drive strategic change.
The predicted salary is between 48000 - 84000 £ per year.
An established Financial Services organisation is seeking a strategic and forward-thinking Customer Insight Lead to shape how customer data is used to influence business decisions at every level. Supporting a customer base of over 750,000 people across the UK, this organisation is dedicated to removing barriers and improving access to everyday independence through smart, inclusive solutions.
What You'll Be Doing
- Own and deliver the customer insight strategy, aligning it to organisational goals and customer needs.
- Build and mentor a team of Insight professionals, elevating insight capabilities across the business.
- Lead the development of segmentation, VOC programmes, customer research, and dashboard reporting.
- Be the champion of evidence-based, customer-led decision making across departments.
- Communicate insights with impact - ensuring the "last mile" of insight lands and drives action.
- Drive innovation in tooling and techniques, from AI to agile research approaches.
- Engage senior stakeholders and represent Insight in leadership forums.
- Oversee the performance and value delivered by external research partners.
What We're Looking For
- Proven experience leading insight teams and influencing strategic decisions.
- Strong people leadership and project management across multiple channels and stakeholders.
- Skilled in research methodologies, dashboard creation, customer segmentation, and behavioural data.
- Ability to translate complex analysis into clear, commercially relevant narratives.
- A curious mindset, comfortable with innovation and new technologies.
- Degree educated in a relevant field (e.g., statistics, behavioural science, research).
- Experience in agile environments and collaboration with cross-functional teams.
Why Join?
This is a high-impact role in an organisation committed to making a real difference in people's lives - one that values curiosity, inclusion, and strategic thinking. You'll enjoy a compelling benefits package that includes:
- Generous pension contributions
- Private Medical Insurance
- 28+ days holiday with flexible options
- Hybrid working & wellbeing support
- Discount schemes, development tools, and more
Customer Insight Lead employer: Inventum Group
Contact Detail:
Inventum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer insight and data analytics. Being well-versed in current methodologies and tools will not only boost your confidence but also demonstrate your commitment to innovation, which is crucial for this role.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in customer insights. Engaging in conversations with industry peers can provide valuable insights into the challenges they face and how you can position yourself as a solution.
✨Tip Number 3
Prepare to discuss specific examples of how you've influenced strategic decisions through customer insights in previous roles. Highlighting your experience in leading teams and driving evidence-based decision-making will resonate well with the hiring managers.
✨Tip Number 4
Showcase your ability to communicate complex insights clearly and effectively. Practice articulating your thoughts on how customer data can drive business decisions, as strong communication skills are essential for engaging senior stakeholders in this role.
We think you need these skills to ace Customer Insight Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Customer Insight Lead position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Your CV should clearly showcase your leadership experience in insight teams, project management skills, and familiarity with research methodologies. Use specific examples to demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for customer insights and how you can contribute to the organisation's goals. Highlight your ability to communicate complex data in an engaging way and your experience with innovative tools and techniques.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Inventum Group
✨Understand the Customer Insight Strategy
Familiarise yourself with the company's current customer insight strategy and how it aligns with their organisational goals. Be prepared to discuss how you would enhance this strategy and what innovative approaches you could bring to the table.
✨Showcase Your Leadership Skills
As a Customer Insight Lead, you'll need to demonstrate strong people leadership. Prepare examples of how you've successfully built and mentored teams in the past, and be ready to discuss your approach to elevating insight capabilities across an organisation.
✨Communicate Insights Effectively
Practice articulating complex insights in a clear and impactful manner. Think about how you can convey the 'last mile' of insight to drive action within the company, and prepare to share examples of how you've done this previously.
✨Embrace Innovation and Technology
Highlight your experience with new technologies and innovative research methodologies. Be ready to discuss how you've used tools like AI or agile research approaches to drive customer insights and improve decision-making processes.
