Customer Safety Manager

We are recruiting for a Customer Safety Manager (Standards), who will play a key role in keeping our customers safe when they stay in our hotels. As our Customer Safety Manager, you’ll be working with partners and internal teams to make sure safety standards are met and risks are properly managed. You’ll lead on our destination and hotel safety intelligence, regulatory and technical proposition and work across the team to make informed decisions on the control and mitigation of potential risks.

Your expertise in hygiene, sanitation, and infection control will be central to developing and improving our safety programmes, and you’ll review safety data, identify trends, and recommend improvements to reduce risks. You’ll work closely with other Safety and Operations Managers to build a strong network of intelligence and performance in support of providing targeted and nuanced solutions to existing and emerging risks.

You’ll be responsible for monitoring safety regulations and making sure our policies stay up to date, and advising the business to ensure any major risks are flagged without delay. You’ll also help train internal teams and partners, making sure safety knowledge is shared and understood, and you’ll maintain and update safety materials so teams have clear guidance on managing safety.

What you’ll bring to the team:

• You will have significant experience in tour operations and/or hygiene management, with appropriate recognised qualifications.
• Competency and qualification in health, safety and hygiene subjects is essential, with a particular strength on hygiene, sanitation and infection control.
• You’ll have a strong track record in managing relationships with partners and external agencies, experience in managing compliance or quality control programmes, be a competent auditor and ideally, experience of managing audit providers.

What’s in it for you:

In addition to your competitive base salary, we offer an all-inclusive benefits package which includes our company-wide bonus scheme and a 7% pension contribution. We offer a variety of share options and life assurance, and we have an impressive range of flexible benefits that you can tailor to your needs. You’ll have access to heavily discounted flights for yourself and your loved ones, as well as free easyJet Plus membership, annual holiday vouchers, and a generous annual leave entitlement.

At easyJet holidays, we create unforgettable experiences for our customers, we strive to do the same for our people. As such we’re committed to supporting our team with development opportunities and a welcoming atmosphere. The role is full-time and based at our easyJet holidays HQ near Luton Airport. We operate a hybrid working model of 3 days per week in the office.

How to apply:

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward - so please apply promptly to avoid disappointment.

At easyJet holidays, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation and will make reasonable adjustments at interview through to employment for our candidates. We strongly encourage applications even if you feel you don’t meet every item in the criteria. We are open to discussions around flexibility and flexible working, and we operate a hybrid working structure.

About easyJet holidays:

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays. In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working. By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever. Make a difference with your next role. Make it easyJet holidays.