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- Tasks: Be the go-to person for customer inquiries and support requests.
- Company: Join a dynamic team at Apogee, a leader in customer service solutions.
- Benefits: Enjoy full training, a supportive environment, and the chance to make a real impact.
- Why this job: Gain valuable experience in customer support while helping clients solve their issues.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: This is a 9-month maternity cover role with potential for future opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Maternity Cover – 9 months As a Customer Support Advisor, you will act as a first point of contact for our customers within our Customer Support Centre in Maidstone. Utilising our unique Decision Support Tool and Knowledge Base, you will assist our customers in logging support requests, resolving faults as efficiently and effectively as possible and signposting them to other areas of the business. Being the first point of contact for incoming contact you will handle customer enquiries via phone, email, portals Diagnose and resolve faults on first contact (Full training will be provided) Escalate service requests that cannot be resolved to the appropriate teams Monitoring devices that are installed on Apogees Remote Management Application (ARMA). Where necessary, investigate connection issues and concerns, both internally and directly with our clients. (Full training will be provided) Escalate calls, where required ensuring that agreed escalation and service processes are adhered to Communicate internally with a number of in-house teams to ensure every client receives excellent levels of service and accurate information Maintain the highest levels of client satisfaction through various interactions AMRT1_UKTJ …
Customer Support Advisor - contract employer: Apogee Corporation** Careers
Contact Detail:
Apogee Corporation** Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - contract
✨Tip Number 1
Familiarize yourself with our Decision Support Tool and Knowledge Base before your interview. Understanding how these tools work will not only help you answer questions more effectively but also show us that you're proactive and eager to learn.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Support Advisor, you'll be the first point of contact for our customers, so being clear and concise is key to providing excellent service.
✨Tip Number 3
Research common customer support scenarios and think about how you would handle them. This will prepare you for potential situational questions during the interview and demonstrate your problem-solving abilities.
✨Tip Number 4
Show enthusiasm for helping others and maintaining high levels of client satisfaction. We value candidates who are genuinely interested in providing excellent service and can convey that passion during the interview.
We think you need these skills to ace Customer Support Advisor - contract
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Advisor position. Understand the key responsibilities and required skills, such as handling customer inquiries and diagnosing faults.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support or similar roles. Emphasize any skills related to communication, problem-solving, and teamwork, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you successfully resolved customer issues or worked in a team environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Apogee Corporation** Careers
✨Know the Company and Its Tools
Familiarize yourself with the company's Decision Support Tool and Knowledge Base. Understanding how these tools work will help you demonstrate your readiness to assist customers effectively during the interview.
✨Practice Common Customer Scenarios
Prepare for role-play scenarios where you might need to diagnose and resolve customer issues. Think about how you would handle common inquiries or faults, as this will showcase your problem-solving skills.
✨Highlight Communication Skills
Since you'll be the first point of contact for customers, emphasize your communication skills. Be ready to discuss how you would ensure clear and effective communication with clients and internal teams.
✨Show Enthusiasm for Customer Satisfaction
Express your commitment to maintaining high levels of client satisfaction. Share examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
