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- Tasks: Join us as a Client Onboarding Analyst, guiding clients through the onboarding journey.
- Company: Galaxy is a leading digital asset firm revolutionising the crypto economy.
- Benefits: Enjoy competitive pay, health benefits, and free virtual coaching sessions.
- Why this job: Be part of a dynamic team shaping the future of finance in a fast-paced environment.
- Qualifications: Bachelor's degree preferred; 2-3 years in client onboarding with AML/KYC knowledge.
- Other info: Work in London with a global team and gain insights into the crypto industry.
The predicted salary is between 28800 - 48000 £ per year.
Who We Are: At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and improve all aspects of our global economy. Our vision is a society where value and ownership flow as freely as information. Galaxy is a digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy. As one of the most well-capitalized and trusted companies in the industry, we provide platform solutions custom-made for a digitally native ecosystem across three complementary operating businesses: Global Markets, Asset Management, and Digital Infrastructure Solutions. Our offerings include, amongst others, trading, lending, strategic advisory services, institutional-grade investment solutions across passive, active and venture strategies, proprietary bitcoin mining and hosting services, network validator services, and the development of enterprise custodial technology. Galaxy’s CEO and Founder Michael Novogratz leads a team of crypto enthusiasts, and institutional veterans focused on the future of finance and Web3. The Company is headquartered in New York City, with global offices across North America, Europe and Asia.
What We Value: We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be. Seek Excellence. Be Selective To Be Effective. Be Highly Aligned, Loosely Coupled. Disagree Transparently. Encourage Independent Decision-Making. Build Dream Teams.
Who You Are: Galaxy Digital is looking for a Client Onboarding Analyst to play an active role in the client onboarding process from start to finish. The ideal candidate is a results-driven, innovative thinker who can adapt quickly. The candidate should have prior work experience in financial services, an understanding of Customer Due Diligence/ AML/KYC requirements and a deep interest in working in and learning about the crypto ecosystem. This role will be based in London and will support our EMEA Sales team during London business hours with APAC and USA region overlap where necessary.
What You’ll Do:
- Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients, while ensuring excellent customer service and a smooth process.
- Assist the EMEA sales teams with onboarding related requests during London business hours.
- Ensure we follow FCA requirements for client onboarding where applicable and work closely with Compliance to escalate any issues.
- Manage priority items received from multiple teams across various locations.
- Connect with teams locally and across regions to facilitate knowledge sharing.
- Contribute to enhancing the features and functionality of the Client Onboarding portal.
- Ad-hoc onboarding tasks such as DDQ requests, onboarding transitions across Galaxy entities and tracking KPIs.
What We’re Looking For:
- Bachelor's degree or equivalent preferred.
- Onboarding/AML/KYC experience from an institutional perspective.
- 2-3 years of client onboarding experience.
- Familiarity with FCA requirements pertaining to client onboarding.
Bonus Points:
- Must have experience working at a financial institution in a client onboarding capacity (Operations, Client Service, or Implementation).
- Interest and familiarity with crypto.
What We Offer: Competitive base salary and discretionary bonus. Company-paid health and protective benefits for employees and their eligible dependents. Free virtual coaching and counseling sessions. Opportunities to learn about the Crypto industry. Smart, entrepreneurial, and fun colleagues. Employee Resource Groups. *Benefits may vary depending on location.
Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.
Client Onboarding Analyst employer: Galaxy Digital
Contact Detail:
Galaxy Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Onboarding Analyst
✨Tip Number 1
Familiarise yourself with the FCA requirements for client onboarding. Understanding these regulations will not only help you in the role but also demonstrate your commitment to compliance during the interview process.
✨Tip Number 2
Network with professionals in the crypto and financial services sectors. Engaging with industry experts can provide insights into the onboarding process and may even lead to referrals or recommendations.
✨Tip Number 3
Showcase your adaptability and problem-solving skills. Prepare examples from your past experiences where you successfully navigated challenges in client onboarding or compliance, as this aligns with Galaxy's values of innovation and results-driven work.
✨Tip Number 4
Express your enthusiasm for the crypto ecosystem. Research current trends and developments in the industry, and be ready to discuss how they relate to client onboarding during your interview to show your genuine interest.
We think you need these skills to ace Client Onboarding Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Onboarding Analyst. Familiarise yourself with terms like Customer Due Diligence, AML, and KYC, as these are crucial for the role.
Tailor Your CV: Highlight your relevant experience in client onboarding, particularly in financial services. Emphasise any specific knowledge of FCA requirements and your familiarity with the crypto ecosystem to stand out.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for the crypto industry and how your skills align with Galaxy's mission. Mention your adaptability and results-driven mindset, which are key traits they value.
Showcase Your Teamwork Skills: Since the role involves working closely with various teams, provide examples in your application that demonstrate your ability to collaborate effectively and manage priorities across different locations.
How to prepare for a job interview at Galaxy Digital
✨Understand the Crypto Ecosystem
Make sure to brush up on your knowledge of the crypto and blockchain space. Familiarise yourself with key concepts, trends, and how they relate to financial services. This will show your genuine interest and help you engage in meaningful discussions during the interview.
✨Know FCA Requirements
Since the role involves client onboarding, it's crucial to have a solid understanding of FCA requirements related to this process. Be prepared to discuss how you would ensure compliance and handle any potential issues that may arise.
✨Highlight Your Client Onboarding Experience
Be ready to share specific examples from your previous roles that demonstrate your experience in client onboarding, particularly in an institutional context. Discuss challenges you've faced and how you overcame them to provide excellent customer service.
✨Showcase Your Teamwork Skills
The role requires collaboration with various teams such as Sales, Compliance, and Legal. Prepare to discuss how you've successfully worked in cross-functional teams in the past, and be ready to give examples of how you facilitated knowledge sharing and managed priorities across different locations.
